Loan Consultant Relations Manager
Full-time
Cepat Kredit Financing Inc.
The LC Relations Manager provides strategic leadership in managing the Loan Consultant (LC) network. The role focuses on developing and implementing long-term strategies that enhance LC engagement, productivity, and retention, ensuring alignment with the company’s overall sales and growth objectives.
Key Responsibilities:
Manages and supervises LC Relations Officers (including the Senior LCRO) to achieve targets and directives through the following activities:
Strategic Leadership
- Develop and execute the overall LC Relations Strategy, aligned with company goals and lending targets.
- Identify new LC acquisition channels, partnerships, and community-based programs to expand market reach.
- Set performance metrics, KPIs, and growth targets for the LC network.
- Design incentive frameworks, engagement programs, and recognition systems to improve retention and performance.
- Lead business planning, budgeting, and resource allocation for the LC Relations unit.
Collaboration and Oversight
- Coordinate with Operations, Credit, and Marketing teams to ensure smooth loan processing and end-to-end LC servicing.
- Ensure compliance with company policies, lending regulations, and ethical standards in all LC activities.
- Oversee brand consistency and professionalism in LC communications and public engagements.
Performance Management & Reporting
- Review performance data, analyze trends, and recommend process improvements to optimize LC productivity.
- Present periodic reports and strategic recommendations to the Division Head and Executive Management.
Team Leadership & Development
- Lead, mentor, and coach LC Relations Officers (including Senior LCRO) to ensure consistent performance and professional growth.
- Set clear KPIs and monitor team productivity, providing feedback and training as needed.
- Foster a culture of collaboration, accountability, and continuous improvement within the team.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field (Master’s degree preferred).
- Minimum of 3 years of experience in sales channel management, trade relations, or business development.
- Proven experience in managing large consultant or agent networks.
- Strong leadership, planning, and stakeholder management skills.
- Data-driven mindset with strong analytical and decision-making capabilities.
- Willing to go on fieldwork.
Vacancy posted 17 hours ago
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