Real Time Analyst | Local Account
Full-time
Support Services Group Philippines
Main Responsibilities:
- Manage call volume, daily attendance, and program break schedules to optimize agent allocation.
- Assist in setting metrics and targets for service excellence.
Scope of Work:
- Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.
- Evaluate adherence and initiate immediate improvements.
- Conduct real-time discussions with stakeholders to address operational needs.
- Generate and process schedule adherence reports, implementing contingency plans as required.
- Collaborate with the operations team to analyze and enhance delivery processes.
- Contribute ideas for process and service improvement planning.
- Utilize trends and reports to forecast requirements.
- Support projects and additional duties as assigned.
About You:
- At least 1-2 year experience as Realtime Analyst in BPO industry
- Must be a College Graduate
- Knowledge of Automatic Call Distribution (ACD), forecasting, and scheduling.
- Strong attention to detail and accuracy.
- Experience creating MS Excel reports and templates.
- Excellent organizational and analytical skills.
- Professional oral and written communication abilities.
- Adaptability to change with a strong attendance record.
Why Join Us:
At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. Plus, you'll be surrounded by supportive colleagues who share your passion for delivering unparalleled customer service.
Ready to take the next step in your career? Apply now to become our newest Realtime Analyst and discover the possibilities that await you!Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Real Time Analyst | Local Account in Pasig vacancy
- ...We're Hiring (1) Quality Assurance Analyst & (1) Quality Assurance Lead for our Local Telco Account! About The Role (Quality Assurance Analyst) As a Quality Assurance Analyst, you will play a crucial role in maintaining the high standards of customer service within...
- About The Role We are seeking driven individuals who are ready to take on the challenge of imparting new skills and knowledge to our new and existing employees. As a Training Specialist, you will play a pivotal role in training our new agents and collaborating with ...
- ...In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner. Call Center Representative Responsibilities Handle inbound and outbound client calls in a timely manner...
- ...for team productivity performance. Ensuring the completion and submission of all necessary paperwork and reports accurately and on time. About You We are seeking candidates with the following qualifications: At least 1-2 years experience as a Team Leader in...
- ...quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore...
- ...our next Station Profitability Analyst - Locator Acquisition... ...followed Manage ARs of key accounts to ensure credit limit of Key... ...Ensure the acquisition of both local and global brands to complete... ...experience, preferably from the Real Estate, Retail, Oil/Gas industry...
- ...Work Arrangement / Work Shift: Remote / Part-time 20 hours per week / EMEA Timezone Role Overview: Atticus Solutions is seeking... ...firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling,...
- ...offering end-to-end services in administration, accounting, reporting, regulatory and compliance... ...Leave benefits – generous paid time off, special leave types, and observance... ...– including our employees, clients, and local communities – while also reducing our impact...
- ...Accounts Payable Officer — Own the AP Function for an Iconic Australian Club The client... ...function, keeping payments accurate, on time, and fully compliant while working closely... ...ownership of a group-wide AP function — real scope to shape and improve how it runs, not...
- ...offering end-to-end services in administration, accounting, reporting, regulatory and compliance... ...Leave benefits – generous paid time off, special leave types, and observance... ...– including our employees, clients, and local communities – while also reducing our impact...
- ...offering end-to-end services in administration, accounting, reporting, regulatory and compliance... ...~ Leave benefits – generous paid time off, special leave types, and observance... ...– including our employees, clients, and local communities – while also reducing our impact...
- ...Partner Income) Position Overview The Analyst I is responsible for the execution and... ...moderate independence, applying finance and accounting knowledge along with SAP experience to ensure compliance, accuracy, and timely reporting. This role also contributes to process...
- ...Shift: Fully Remote / Eastern Standard Time Role Overview: Join a fast-... ...combines deep NetSuite expertise with real-world accounting, finance, and operational experience to... ...detail-oriented NetSuite Data Migration Analyst to support implementation and go-live activities...
- ...offering end-to-end services in administration, accounting, reporting, regulatory and compliance... ...• Strong organizational and time management skills to manage multiple responsibilities... ...– including our employees, clients, and local communities – while also reducing our...
- ...This role supports regional finance operations across Singapore, Hong Kong, and Australia by managing accounts payable and receivable processes. The position ensures timely, accurate processing of financial transactions, effective stakeholder coordination, and efficient...
- ...errors; To submit the assigned reports on time; To be available to make edits on the... ...and consistently with all changes in the account and report. Requirements: - Degree/... ...or industry assignment - English. Proficiency in other local languages would be a plus...
- ...Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector... ...all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural...
- ...looking for a Procurement and Compliance Analyst who thrives in a fast-paced, detail-... ...Procure-to-Pay (P2P) processes, ensuring timely and compliant procurement transactions.... ...documentation is collected and uploaded into the accounting system. Communicate with vendors to...
- ...platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including... ...Optimistic, Persistent, and Empathetic . Your role As an Accounts Receivable Associate, you’ll own the billing and contract review...
- ...empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles"... ...social network. Job Description The Senior Research Analyst is part of the Market Insights Team which is the insights and...
- ...offering end-to-end services in administration, accounting, reporting, regulatory and compliance... ...Leave benefits – generous paid time off, special leave types, and observance... ...– including our employees, clients, and local communities – while also reducing our impact...
7200 - 9600 $ per year
...Sales Representative Remote | Full-Time We’re looking for motivated sales professionals who thrive on cold calling and are serious... ...if you love sales, are energized by outbound calling, and want real career growth. Top performers will have the opportunity to move...- ...Try to break it before someone else does. As a Senior Security Analyst, you'll bring an attacker's mindset to a defender's mission — probing... ...tests across systems, networks, and applications — simulating real-world attacks to expose weaknesses before someone hostile finds...
- ...Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector... ...all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural...
- ...offering end-to-end services in administration, accounting, reporting, regulatory and compliance... ...resolving review comments, and ensuring timely delivery. You’ll act as a key liaison... ...– including our employees, clients, and local communities – while also reducing our impact...
- ...responsibilities. KEY RESPONSIBILITIES & DUTIES Ensures accurate and timely filing and submission of all corporate monthly, quarterly, and... .... Assist in the preparation of the Company's books of accounts to be filed with the BIR. Prepare any financial statement...
- ...Primary Purpose of Role The Financial Accountant is responsible for: Ensure an accurate and timely month end close, through processing of month-end entries in the General Ledger. Monthly reconciliation of Balance Sheet accounts and ensuring accurate and timely...
- ...truly matter, we’d love to meet you! About the Role As an Accounting Clerk , you will support the Accounting Team by assisting both... ...in the Philippines—and beyond! ✨ Day 1 benefits for full-time employees – because we practice what we preach! Enjoy comprehensive...
- ...platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including... ...Persistent, and Empathetic . Your Role As a Small Business Account Executive II, you’ll drive revenue growth by owning channel-generated...
- ...to join our team as an Advisory Support Analyst. This role is designed for someone intellectually... ...and contacts, ensuring data accuracy and timely follow-ups Support proposals and core... ...market and client tracking: Monitor key accounts and updates, prompting stakeholders to...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Real Time Analyst | Local Account. Be the first to apply!
