Real Time Analyst | Local Account
Full-time
Support Services Group Philippines
Main Responsibilities:
- Manage call volume, daily attendance, and program break schedules to optimize agent allocation.
- Assist in setting metrics and targets for service excellence.
Scope of Work:
- Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.
- Evaluate adherence and initiate immediate improvements.
- Conduct real-time discussions with stakeholders to address operational needs.
- Generate and process schedule adherence reports, implementing contingency plans as required.
- Collaborate with the operations team to analyze and enhance delivery processes.
- Contribute ideas for process and service improvement planning.
- Utilize trends and reports to forecast requirements.
- Support projects and additional duties as assigned.
About You:
- At least 1-2 year experience as Realtime Analyst in BPO industry
- Must be a College Graduate
- Knowledge of Automatic Call Distribution (ACD), forecasting, and scheduling.
- Strong attention to detail and accuracy.
- Experience creating MS Excel reports and templates.
- Excellent organizational and analytical skills.
- Professional oral and written communication abilities.
- Adaptability to change with a strong attendance record.
Why Join Us:
At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. Plus, you'll be surrounded by supportive colleagues who share your passion for delivering unparalleled customer service.
Ready to take the next step in your career? Apply now to become our newest Realtime Analyst and discover the possibilities that await you!Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
Vacancy posted 24 days ago
Similar jobs that could be interesting for youBased on the Real Time Analyst | Local Account in Pasig vacancy
- ...We're Hiring (1) Quality Assurance Analyst & (1) Quality Assurance Lead for our Local Telco Account! About The Role (Quality Assurance Analyst) As a Quality Assurance Analyst, you will play a crucial role in maintaining the high standards of customer service within...
- ...London Stock Exchange. This is an exciting time to be joining us as we continue to grow... ...The General Ledger (GL) Accountant is responsible for maintaining the accuracy... ...deliver day-to-day support and build the local IT function as the site scales. In the early...
- About The Role We are seeking driven individuals who are ready to take on the challenge of imparting new skills and knowledge to our new and existing employees. As a Training Specialist, you will play a pivotal role in training our new agents and collaborating with ...
- ...In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner. Call Center Representative Responsibilities Handle inbound and outbound client calls in a timely manner...
- ...offering end-to-end services in administration, accounting, reporting, regulatory and compliance... ...to identify discrepancies, ensuring timely escalation of issues when required. You... ...memberships and the opportunity to engage with our local community via sports activities, charity...
- ...Accounts Receivable (AR) Analyst – Collections Ortigas Center, Pasig City | EU Mid Shift Are you an experienced collections professional who... ...you will manage a portfolio of 300+ B2B accounts, ensuring timely collections while minimizing overdue balances. You'll...
- ...s your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Accounting Analyst Officer! What is this role about? The role is responsible for assisting in preparing the yearly NFR income target as well...
- ...seeking a highly analytical and detail-oriented Senior FP&A & Accounting Analyst based in the Philippines to support the financial management... ...Financial Reporting & Executive Insights Prepare accurate and timely monthly, quarterly, and annual management reporting....
- ...for team productivity performance. Ensuring the completion and submission of all necessary paperwork and reports accurately and on time. About You We are seeking candidates with the following qualifications: At least 1-2 years experience as a Team Leader in...
- ...Senior Accountant — Where Precision Meets Real Impact Some accountants just keep the books. You keep them clean, compliant, and constantly getting... ...responsibilities, special projects, and stepping in wherever timely, accurate accounting is needed. You'll thrive here...
- ...Accounting Manager — Lead the Close, Own the Numbers A great month-end close doesn't just... ...build a team that delivers accurate, on-time financials every single cycle. This is... ...controls over financial reporting, and play a real part in ERP enhancements and cross-...
- ...Still stuck doing repetitive accounting work in outdated systems? What if you could step into... ...hub in the Philippines. This is a full-time onsite position based in our Metro... ...successful candidate will work closely with both local and international stakeholders,...
- ...is an opportunity to make a real impact while growing your expertise... ...the Role As a Support Analyst, you'll provide high-quality... ...and internal teams, providing timely updates and guidance... ...company that values curiosity, accountability, authenticity, and teamwork....
- ...offering end-to-end services in administration, accounting, reporting, regulatory and compliance... ...reporting standards. You’ll conduct timely reviews of performance and analytics... ...memberships and the opportunity to engage with our local community via sports activities, charity...
- ...seeking a detail-oriented AI Operations & QA Analyst to support projects involving artificial... ...standards. Strong organisational and time-management skills. Comfortable working... ...experience within insurance, legal, financial, real estate, or other regulated industries....
- ...offering end-to-end services in administration, accounting, reporting, regulatory and compliance... ...Leave benefits – generous paid time off, special leave types, and observance... ...– including our employees, clients, and local communities – while also reducing our impact...
- ...Senior Financial Analyst (FP&A) — Turn Numbers Into Decisions Anyone can pull a report. You turn it into the insight that changes what... ...process improvements and cost-savings initiatives, with a real opportunity to take the lead on building out automated reporting...
- ...offering end-to-end services in administration, accounting, reporting, regulatory and compliance... ...and completeness. You’ll ensure the timely and accurate delivery of all outputs in... ...– including our employees, clients, and local communities – while also reducing our impact...
- ...Number: 105555 Category Report Analyst Location: This is a... ...globally Now is the time to bring your expertise to Insight... ...Sales Support: Assist with account mapping and identifying account... ...to help you engage with your local community. We want you to enjoy...
- ...in the development of transport infrastructure projects in both local and international setting. The role is expected to perform all tasks... ...project objectives. Missions/Main Duties The Research Analyst shall be responsible for primary and secondary data gathering...
- ...our next Station Profitability Analyst - Locator Acquisition... ...followed Manage ARs of key accounts to ensure credit limit of Key... ...Ensure the acquisition of both local and global brands to complete... ...experience, preferably from the Real Estate, Retail, Oil/Gas industry...
- ...looking for a commercially driven Manager, Account Development to manage and grow a... ...Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance... ...permitted by law, please contact your local HR representative. For more information,...
- ...offering end-to-end services in administration, accounting, reporting, regulatory and compliance... ...cases, workload planning, and the timely resolution of review comments and queries... ...– including our employees, clients, and local communities – while also reducing our impact...
- ...offering end-to-end services in administration, accounting, reporting, regulatory and compliance... ...~ Leave benefits – generous paid time off, special leave types, and observance... ...– including our employees, clients, and local communities – while also reducing our impact...
- ...empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles"... ...social network. Job Description The Senior Research Analyst is part of the Market Insights Team which is the insights and...
- ...Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector... ...all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural...
- ...Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector... ...all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural...
- ...errors; To submit the assigned reports on time; To be available to make edits on the... ...and consistently with all changes in the account and report. Requirements: - Degree/... ...or industry assignment - English. Proficiency in other local languages would be a plus...
- ...for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human... ..., and Empathetic . Your Role As a Small Business Account Executive II, you’ll drive revenue growth by owning channel-generated...
- ...offering end-to-end services in administration, accounting, reporting, regulatory and compliance... ...Leave benefits – generous paid time off, special leave types, and observance... ...– including our employees, clients, and local communities – while also reducing our impact...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Real Time Analyst | Local Account. Be the first to apply!
