Customer Service Representative - Local Account
Full-time
JC Premiere Business International Inc.
We are looking for a Customer Service Representative – Local Account who will handle inbound and outbound customer inquiries through phone, chat, email, and social media. The role involves assisting customers with questions about products, services, orders, and promotions while resolving complaints in a professional and timely manner. The representative will coordinate with internal teams to address concerns, document customer interactions accurately, and follow company service standards and procedures. The ideal candidate is customer-oriented, patient, and capable of maintaining a polite and professional approach while meeting performance targets such as response time, resolution rate, and customer satisfaction.
POSITION OVERVIEW
- Handle inbound and/or outbound customer concerns via phone, chat, email, or social media platforms.
- Respond to inquiries related to products, services, branches, promotions, and orders.
- Resolve customer complaints and issues professionally and within agreed turnaround time.
- Coordinate with internal teams (store operations, delivery, sales, and marketing) to address concerns.
- Accurately document customer interactions and update records in the system.
- Escalate complex or unresolved concerns to the supervisor or concerned department.
- Follow company SOPs, customer service policies, and quality standards.
- Meet individual and team KPIs such as response time, resolution rate, CSAT, and attendance.
- Maintain a polite, respectful, and customer-focused approach at all times.
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Marketing, Management, or related field.
- At least 6 months experience in CSR.
- Good verbal and written communication skills (Tagalog/Filipino; basic English).
- Basic computer skills and familiarity with customer service systems.
- Willing to work on shifting schedules, weekends, and holidays if required.
- Customer-oriented, patient, and able to handle irate customers professionally.
NOTE : WE ARE SUBJECT FOR RELOCATION TO BGC BY APRIL
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Customer Service Representative - Local Account in Pasig vacancy
- ...Handle inbound and/or outbound calls for a local banking/financial account Assist customers with inquiries such as account details, transactions, payments, and basic troubleshooting Provide accurate information and resolve concerns in a timely manner Maintain...
- ...Onsite work arrangement Build quick rapport with existing customers Provide customer service support through inbound calls Handle problems to establish complaint resolutions, standards, and processes Best deal for you! Day 1 Medical and Health Insurance coverage...
- ...on high-quality, empathetic customer support. Role Overview As a Customer Support Representative, you will serve as the primary... ...systems, legacy platforms, and account management utilities. While... ...Qualifications - 3+ years of customer service experience, preferably in...
- ...and results-driven Outbound Sales Representatives to join our growing Local Insurance Sales Team. The role is responsible... ...sales calls, engaging potential customers, presenting insurance products, and... ...initiatives Customer Service & Compliance • Provide accurate information...
- ...average to good communication skills – English. Knowledge of customer service principles. Good data entry and typing skills. Amenable... ...about products, services, policies, and promotions for the local campaign Resolve customer inquiries, complaints, and basic...
- ...Description Respond to customer inquiries and provide helpful solutions. Assist in managing customer accounts and documenting service requests. Handle complaint resolution and ensure customer satisfaction. Collaborate with team members to enhance service delivery...
- ...Provide exceptional customer service and support via phone, email, and chat for a Telco Account Resolve customer inquiries and complaints in a timely manner. Maintain a positive attitude and professionalism with every interaction. Document customer interactions...
- ...Description Assist customers with inquiries and provide outstanding service Manage customer accounts and ensure satisfaction Handle complaints and resolve issues effectively Maintain accurate records of customer interactions Requirements Educational...
- ...in Pasig. The role focuses on handling customer concerns, preventing cancellations, and... ...customers requesting to cancel or downgrade services Provide appropriate solutions to... ...center international voice experience (any account) Excellent communication and negotiation...
- ...Description Assist customers with inquiries regarding products and services. Resolve customer complaints and issues in a timely manner. Provide information... ...benefits. Maintain customer records and update account information. Collaborate with team members to...
- ...We are seeking a seasoned Customer Service Representative with at least 3 years of BPO experience supporting international accounts . The ideal candidate is a proactive communicator with strong interpersonal skills and a commitment to delivering exceptional customer...
- ...Description WAVE 1: Call Center Representative - Voice & Non-Voice (Chat &... ...for a detail-oriented and customer-focused Voice & Non-Voice... ...regarding products/services. Resolve customer concerns... ...Process requests such as account updates, order tracking, and...
- ...Description Respond to customer inquiries via phone, email, and chat. Provide accurate information regarding products and services. Handle and resolve customer complaints professionally... ...Maintain customer records and update account information. Collaborate with team...
- ...Description Provide exceptional customer service to clients via phone, email, or chat. Resolve customer inquiries and complaints in... ...and effective manner. Maintain customer records and update account information as necessary. Assist customers with product selection...
- ...We are looking for a motivated and customer-focused Customer Service Representative with at least 6 months of BPO experience, preferably in a retail, telco and healthcare account. The ideal candidate will be responsible for assisting customers with their inquiries, orders...
25000 - 30000 Php
...Customer Service Representative- HEALTHCARE ACCOUNT ₱25,000 – ₱30,000 per month ONLINE PROCESS, APPLY NOW! Get hired for as fast as 2 hours only! QUALIFICATIONS At least High School Graduate/Senior High School Graduate At least 6 months call center experience...- ...WAVE 1: Call Center Representative - Voice & Non-Voice (Chat & Email... ...looking for a detail-oriented and customer-focused Voice & Non-Voice... ...regarding products/services. Resolve customer concerns... ...Process requests such as account updates, order tracking, and...
- ...The Customer Service Representative – FinTech Account is responsible for assisting customers with their financial technology products and services. The role involves handling customer inquiries, resolving account and transaction concerns, and providing accurate information...
- ...We are hiring Customer Service Representatives for a Voice International Account (100% onsite). In this role, you will handle inbound and outbound calls, assist customers with inquiries, resolve issues efficiently, and deliver excellent customer service. Applicants must...
- ...We are looking for a highly driven Operations Manager to oversee daily operational performance, support team growth, and ensure service delivery meets both organizational standards and client expectations. In this role, you will work closely with senior leadership, sales...
- ...We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries... ...solutions. • Process orders, transactions, and account updates accurately. • Meet performance targets such...
- ...A Customer Service Representative (CSR) is responsible for delivering excellent customer support by handling inquiries, resolving concerns, and providing accurate information about products or services. The CSR serves as the primary point of contact between the company...
- ...Provide exceptional customer service via phone, email, and chat. Assist customers with inquiries and complaints while ensuring a positive experience. Document customer interactions accurately in the system. Collaborate with team members to enhance service quality...
- ...Provide exceptional customer service and support through various communication channels, including phone, email, and chat. Resolve... ...improve processes. Assist in training new customer service representatives as needed. Requirements Educational Qualifications:...
- ...Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints and provide... ..., forms, applications, and requests. Provide product and service information to customers, including guiding them through features...
- ...Healthcare Customer Service Representative (Onsite) Job Type: Seasonal Work Setup: Onsite Industry: BPO / Healthcare Account Hiring Process: Apply today, get hired today About the Role We are hiring Customer Service Representatives for our Healthcare...
- ...Responsibilities Assist customers with inquiries and resolve issues promptly. Provide accurate information about products and services. Maintain a positive, empathetic, and professional attitude toward customers at all times. Collaborate with team members to...
- ...Description Respond to customer inquiries via phone, email, and chat in a timely and... ...knowledge of the company's products and services to provide accurate information to customers... ...appointments and managing customer accounts efficiently. Collaborate with team members...
- ...Description Provide exceptional customer service support via phone, email, and chat. Resolve customer inquiries and issues in a... ...satisfaction. Requirements Job Title: Customer Service Representative Job Function: Customer Service Responsibilities and...
- ...Description Lead core responsibilities for Customer Service Representative and deliver measurable business outcomes. Collaborate with cross-functional teams to execute plans with quality and timeliness. Communicate progress, blockers, and recommendations clearly...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative - Local Account. Be the first to apply!
