Call Center Agent - Telco Account
Full-time
CLDWL - Cebu
Call Center Agent – Telco Account Location: Cebu City Work Setup: Onsite Job Description We are hiring Call Center Agents for a Telco Account. The role involves helping customers with billing concerns, account inquiries, technical issues, and service-related concerns while providing excellent customer service. Responsibilities
- Answer customer calls and inquiries
- Assist with billing, account, and service concerns
- Provide basic troubleshooting for mobile or internet issues
- Resolve customer concerns or escalate when needed
- Record customer interactions accurately
- Meet performance and attendance goals
- At least Senior High School graduate
- With or without BPO experience
- Good English communication skills
- Basic computer skills
- Customer-focused and willing to learn
- Willing to work onsite in Cebu City
- Amenable to shifting schedules
Vacancy posted a month ago
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