Airline Ticketing Agent No Experience Required

Airline Ticketing Agent Cebu City | Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Airline Ticketing Agents in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry. Job Description We are hiring Airline Ticketing Agents to assist customers with flight reservations, ticket issuance, rebooking, and travel inquiries. You will ensure accurate ticketing and provide seamless service to deliver excellent customer experiences. Responsibilities:

• Handle airline booking inquiries via phone, email, or chat
• Assist customers with ticket reservations, rebooking, and cancellations
• Issue tickets and ensure accuracy of travel details
• Provide information on flight schedules, fares, and airline policies
• Maintain accurate records of transactions and customer interactions
• Escalate complex concerns to supervisors when necessary
• Meet service quality and customer satisfaction targets

• Rotating shifts including nights, weekends, and holidays
• Paid training on airline systems and company procedures

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with strong problem-solving skills
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Cebu City

• Competitive compensation and incentives
• Exposure to airline and travel accounts
• Career growth and development opportunities
• Supportive team environment with mentorship