Sales Development Representative

We’re looking for a sales-driven professional with technical knowledge to support the sales and customer operations of the U.S.-based business specializing in duct-cleaning equipment and supplies.

You’ll handle customer inquiries and orders, recommend suitable products and accessories, maintain customer relationships, and identify opportunities to grow existing accounts. This role is ideal for someone who combines technical problem-solving with sales and customer service skills.

Responsibilities

• Manage incoming customer inquiries, product questions, and orders for duct-cleaning equipment, vacuums, tools, parts, and accessories.
• Understand customer needs by asking the right questions and recommending appropriate products, compatible components, and additional items when relevant.
• Prepare and follow up on quotes, orders, and customer requests, ensuring accurate and timely handling.
• Build relationships with existing customers through proactive follow-ups and identify opportunities for repeat business, upselling, and cross-selling.
• Contact inactive customers to update their information, understand their current needs, and explore opportunities to reengage them.
• Maintain accurate customer records, contact details, and sales activity in Salesforce.
• Review and update customer account information, including identifying inactive or closed accounts and helping align records between Salesforce and the company's order-processing system.
• Learn the product line, how the equipment works, and how different tools and components are used together to help customers make informed purchasing decisions.
• Work closely with the sales team to manage day-to-day customer needs and help qualify potential sales opportunities, allowing senior team members to focus on larger accounts and business development.

Requirements

• 3+ years of experience in inside sales, technical sales, account management, customer service, or a related customer-facing role.
• HVAC experience is highly preferred. A background in plumbing, electrical work, mechanical services, equipment repair, facilities maintenance, or a similar technical field is also relevant.
• Strong technical understanding and the ability to understand how equipment, tools, and components work together.
• Excellent communication and problem-solving skills, with the ability to ask relevant questions and understand customer needs.
• A sales-oriented mindset, with the ability to identify sales opportunities, recommend relevant products, and develop customer relationships.
• Strong organizational skills and attention to detail when managing customer accounts, inquiries, and orders.
• Experience using CRM systems, preferably Salesforce.
• Ability to learn technical products and processes through training and apply that knowledge to customer inquiries.
• Self-motivated and proactive, with the ability to manage multiple requests independently while collaborating with the team.
• Previous experience working with U.S.-based clients.
• Must be available to work graveyard shifts aligned with U.S. time zones, including U.S. Eastern Time.
• Experience as a Team Lead or Subject Matter Expert (SME) is a plus.
• Must have a reliable internet connection and a dedicated work-from-home setup.

Salary and Benefits:

• Base salary: PHP 55,000 per month
• Additional monthly incentives, estimated at PHP 15,000+
• 100% remote / work-from-home
• PTO and paid holidays