Customer Service Representatives | Retail, Airline, Telco & Healthcare Accounts
20000 - 30000 PhpGratitude Inc
NOW HIRING | CUSTOMER SERVICE REPRESENTATIVES
Are you ready to build a rewarding career in the BPO industry? Join one of the Philippines' leading outsourcing companies and become part of a team that supports globally recognized brands across Retail, Airline, Telecommunications, and Healthcare accounts.
Whether you're an experienced Customer Service Representative or looking to begin your BPO journey, we offer exciting career opportunities, comprehensive training, competitive compensation, and a workplace where your skills and growth are valued.
Job Responsibilities
• Handle inbound and outbound customer interactions through phone, chat, or email, depending on the assigned account.
• Assist customers with billing concerns, product inquiries, order tracking, account management, flight reservations, service activations, healthcare-related information, technical concerns, and general customer support.
• Resolve customer concerns professionally while ensuring excellent customer satisfaction.
• Accurately document customer interactions using company systems and tools.
• Follow company policies, security standards, and quality guidelines.
• Meet productivity, attendance, and performance targets while maintaining a high level of professionalism.
• Work collaboratively with teammates and supervisors to deliver outstanding customer experiences.
Minimum Qualifications
High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate, or College Graduate.
Excellent English communication skills.
BPO experience is an advantage but not required for selected accounts.
Basic computer navigation and typing skills.
Willing to work onsite and on a shifting schedule, including weekends and holidays when necessary.
Customer-focused, adaptable, and eager to learn.
What We Offer
Competitive Salary Packages
Paid Training from Day One
HMO and Medical Benefits
Night Differential Pay
Performance Bonuses and Monthly Incentives
Attendance and Loyalty Rewards
Career Advancement Opportunities
Supportive Leadership and Inclusive Work Environment
Employee Engagement Activities
Government-Mandated Benefits
If you're passionate about helping customers and ready to build a long-term career with a trusted BPO company, we encourage you to apply today. Your next opportunity could be just one application away!
Apply now and take the next step toward a successful and rewarding career!
15000 - 30000 Php
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