Customer Service Representative (Voice) | Retail Account
Full-time
Alorica
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints efficiently and professionally.
- Maintain detailed records of customer interactions.
- Collaborate with team members to enhance service quality.
- Stay updated with product knowledge and company policies.
- Educational Qualifications: High School diploma or equivalent.
- Experience Level: No prior experience required; training will be provided.
- Skills and Competencies: Proficient in English, excellent customer service, strong problem-solving abilities, technical skills.
- Responsibilities and Duties: Assist customers, resolve inquiries, manage complaints, and provide product information.
- Working Conditions: Office environment, possible remote work options, standard working hours.
- Qualities and Traits: Strong work ethic, team player, excellent people skills, and adaptability.
Vacancy posted a month ago
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