CUSTOMER SERVICE REPRESENTATIVE (FINANCIAL | INSURANCE | AIRLINE ACCOUNTS)
Gratitude Inc
NOW HIRING – CUSTOMER SERVICE REPRESENTATIVE (FINANCIAL | INSURANCE | AIRLINE ACCOUNTS)
Work Setup: Onsite
Employment Type: Full-Time
Schedule: Shifting (Including Weekends & Holidays)
Join one of the fastest-growing BPO teams and build your career supporting world-class international clients. We are currently hiring Customer Service Representatives for our Financial, Insurance, and Airline Accounts. If you have at least 6 months of BPO experience and excellent communication skills, we encourage you to apply!
Available Accounts
Financial Services
Insurance
Airline & Travel
Successful applicants will be endorsed to the account that best matches their qualifications, skills, and interview performance.
Qualifications
- At least High School Graduate (Old Curriculum) or Senior High School Graduate (K-12)
- Minimum of 6 months BPO experience (Voice Account preferred)
- Excellent English communication skills
- Strong customer service, problem-solving, and multitasking skills
- Computer literate with basic navigation skills
- Willing to work onsite and on a rotating schedule
- Can start as soon as possible
Job Responsibilities
- Deliver exceptional customer service through inbound and outbound voice support.
- Assist customers with account inquiries, billing concerns, policy information, claims processing, reservations, ticket changes, flight schedules, payment concerns, and other account-related requests depending on the assigned line of business.
- Provide accurate information while ensuring a positive customer experience.
- Resolve customer concerns efficiently and professionally.
- Maintain accurate documentation of all customer interactions.
- Meet quality, productivity, attendance, and customer satisfaction goals.
- Adhere to company policies, security protocols, and compliance standards.
Preferred Qualifications
- Experience supporting Financial, Insurance, or Airline/Travel accounts is an advantage.
- Strong attention to detail and ability to work in a fast-paced environment.
- Flexible, dependable, and customer-focused.
- Willing to learn new processes and continuously improve performance.
Employee Benefits
- Competitive Salary Package
- Monthly Performance Incentives
- Paid Training
- HMO and Medical Coverage
- Night Differential and Holiday Pay
- Paid Vacation and Sick Leaves
- Career Development and Promotion Opportunities
- Employee Recognition Programs
- Dynamic and Inclusive Workplace
Start Your Next Career Journey!
If you're ready to take your BPO career to the next level and work with leading international Financial, Insurance, and Airline clients, submit your updated resume today.
Apply now and become part of a team that values excellence, growth, and outstanding customer service!
30000 - 35000 Php
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