Email Support Representative

JOB DESCRIPTION

The Email Support Representative will resolve customer concerns through clear, complete, and professional email correspondence. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned team.

RESPONSIBILITIES

• Review incoming emails and identify the correct issue, account, and required action.

• Prepare accurate replies using appropriate tone, grammar, and supporting information.

• Research account history and coordinate with other teams when necessary.

• Track pending cases and send follow-up updates within required timelines.

• Maintain email quality, accuracy, response time, and case documentation standards.

JOB REQUIREMENTS

• Senior High School Graduate / College Level / College Graduate.

• 0–1 year of email, customer service, or administrative support experience preferred.

• Excellent written English, grammar, and reading comprehension.

• Strong attention to detail and ability to organize multiple email cases.

• Customer service, email support, or administrative experience is preferred.

• Able to communicate difficult information professionally in writing.

APPLICATION NOTICE

Please submit your updated resume directly through Bossjob.

Our recruitment team will review your application. Shortlisted candidates will be contacted through Bossjob chat for the next step of the recruitment process.

Please keep your Bossjob profile and resume complete, accurate, and up to date.