Customer Support Representative
Full-time
Endless Motion Marketing and Consultancy
Customer Service Representative (CSR) – Join Endless Motion Marketing and Consultancy
At Endless Motion Marketing and Consultancy, we power the backbone of online business operations through smart, scalable, and data-driven solutions. As a Philippines-based digital marketing and consultancy firm, we support global online businesses with services spanning digital marketing, SEO, and business consulting.
We are now looking for a Customer Service Representative (CSR) who is proactive, detail-oriented, and committed to delivering excellent support while upholding compliance and responsible service standards.
What You’ll Do
Customer Support
- Assist users with account concerns such as login issues, password resets, and profile updates
- Guide customers in navigating the platform, features, and interactive options
Transaction Management
- Support deposit and withdrawal processes, including payment methods and timelines
- Assist users with identity verification (KYC) requirements for account activation and withdrawals
Dispute Resolution
- Handle customer complaints related to platform outcomes, payments, or service concerns
- Escalate complex or high-risk cases (fraud, large payouts, compliance issues) to supervisors or Compliance teams
Responsible Support
- Promote responsible use tools such as deposit limits and self-exclusion options
- Identify and respond to signs of problematic usage following company protocols
Regulatory Compliance
- Ensure all interactions follow AML (Anti-Money Laundering) and KYC (Know Your Customer) guidelines
- Report suspicious activity and maintain adherence to regulatory requirements
Product Knowledge
- Stay updated on platform features, promotions, bonuses, and interactive offerings
- Clearly explain updates and help users maximize available features responsibly
Technical Support
- Troubleshoot basic technical issues such as loading errors, deposit failures, or app concerns
- Collaborate with IT teams for advanced technical resolutions
Feedback & Improvement
- Gather customer feedback and report insights for service and product improvement
- Document recurring issues to help enhance user experience and system performance
What We’re Looking For
- Strong communication and customer service skills
- Ability to handle sensitive situations with professionalism
- Detail-oriented mindset with compliance awareness
- Willingness to work in a fast-paced, 24/7 operational environment
- Experience in customer support, fintech, or gaming platforms is a plus (not required)
Why Join Us?
- Work with a dynamic team supporting global digital platforms
- Be part of a fast-growing industry with strong operational exposure
- Gain experience in compliance-driven customer support and digital operations
- Opportunity to develop skills in tech, gaming support systems, and client service excellence
Submit your application now!
Vacancy posted 20 days ago
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