Collections Staff
Full-time
We Search @ Searchers & Staffers Corp.
- Reviews accounts receivable reports to identify overdue accounts and prioritize collection efforts.
- Reaches out to customers via phone, email, or mail to follow up on overdue payments. This involves negotiating payment arrangements and resolving any issues that may be preventing payment.
- Maintains accurate and up-to-date records of all collection activities, customer communications, and payment agreements.
- Handles disputes or complaints related to billing and payments, and working to resolve these issues in a manner that satisfies both the customer and the company.
- Ensures that received payments are processed correctly and applied to the appropriate accounts.
- Prepares and presents reports on collection activities, outstanding accounts, and recovery progress to management.
- Adheres to legal and regulatory requirements related to debt collection, such as following fair debt collection practices and respecting customer privacy.
- Must be a bachelor's degree holder.
- At least 1 year of relevant work experience.
- Proven experience in billing and collections.
- Strong verbal and written communication skills to effectively interact with customers and resolve issues.
- Ability to negotiate payment terms and settlements in a way that balances the company's needs with customer capabilities.
- Aptitude for identifying and resolving issues related to accounts and payments.
- Precision in managing account records and processing payments.
- Familiar with Zoom.
- Open to work onsite in Mandaluyong.
- Able to start immediately.
Vacancy posted 3 days ago
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