E-commerce Customer Service Representative
Full-time
RSD Human Resource Management Consultancy
An E-Commerce Customer Service Representative is responsible for managing customer interactions across online platforms. This role ensures a smooth, positive shopping experience by addressing inquiries, resolving issues, and supporting customers throughout the buying journey—from product selection to post-purchase support.
Qualifications:
- Bachelor's degree in Marketing or Management required.
- Proficiency in SEO, SEM, email marketing, social media marketing, and website analytics.
- Ability to analyze data, identify trends, and make informed decisions about marketing campaigns.
- Strong written and verbal communication skills for creating engaging content and communicating with customers.
- The ability to manage multiple projects, prioritizes tasks, and meets deadlines.
- Familiarity with tools such as Google Analytics, Woo commerce, and various email marketing platforms.
- Prior Ecommerce Customer Service experience and ability to handle high volume customer interactions.
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the E-commerce Customer Service Representative in Manila vacancy
- ...An E-Commerce Customer Service Representative assists customers with online orders, inquiries, and issues. This role focuses on delivering excellent customer experiences across digital platforms while supporting smooth online operations. Qualifications: Bachelor...
- ...My Uniware Collections Inc is looking for a Customer Service Representative to provide excellent support to customers shopping on our e-commerce platform. The ideal candidate is customer-focused, detail-oriented, and skilled in communication and problem-solving. Key...
- ...clients. # Handle inquiries, concerns, and service requests promptly. # Coordinate with... .... # Maintain professionalism in customer interactions. # Fluent in Chinese (spoken... ...experience in Customer Service, Retail, E-commerce, or Logistics # Must be customer-...
- ...Position: Customer Service Representative Campaign: Peak Design Employment Type: Fixed-Term Contract – 5 Months Work Setup: Primarily Remote, with occasional onsite reporting as required Schedule: Fixed Philippine Morning Shift, including weekends...
- ...Description Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist customers with... ...using CRM software. Collaborate with team members to improve service delivery and resolve customer concerns effectively. Participate...
- ...related to client retention, reactivation, satisfaction, and response times. Monitor and report on customer satisfaction, feedback, and potential areas for service improvement. Proactively identify opportunities to improve processes and agent experience. Assist...
- ...Provide exceptional customer service by addressing client inquiries and resolving issues promptly. Handle collection calls and follow-up on outstanding payments. Conduct skip tracing to locate debtors and manage account status updates. Verify loan applications...
- ...We are looking for a Call Center Agent to handle customer calls, answer inquiries, and provide fast, friendly support. You will assist customers, record interactions, and follow company procedures. RESPONSIBILITIES Handle inbound/outbound calls Provide accurate...
- ...and Food-related fields is an advantage, e.g. HRM, Tourism, Food Service Management, Culinary, etc) • Experience in food service... ...• Excellent communication and interpersonal skills • Strong customer service orientation and assertiveness and confidence • Living...
- ...advertising on TV and social media. Think Amazon’s obsession with customer experience meets SpaceX’s fearless ambition—that’s the DNA... ...begins with a great first impression. As a Customer Service Representative, you'll be one of the first people candidates interact with...
- ...end-to-end supply chain solutions such as freight forwarding, customs brokerage, warehousing, cold storage, and nationwide distribution... ...s major corporations due to its focus on high-quality customer service, reliability, and innovation. ACCLI has built a strong network,...
- ...Provide excellent customer support via phone, email, and chat. Resolve customer inquiries and issues swiftly and effectively.... ...customer interactions. Collaborate with team members to improve service processes. Stay updated on product knowledge and company...
- ...We are looking for a dedicated Customer Service Representative to support the Contract Logistics team. You will be the operational link between clients, the sales team, and internal departments — handling inquiries, coordinating shipments, preparing documents, and ensuring...
- ...Description Assist customers with inquiries regarding products and services. Resolve customer complaints and issues effectively and promptly. Provide information about product features and benefits. Maintain accurate records of customer interactions. Collaborate...
- ...Description Handle inbound and outbound calls professionally and courteously. Assist customers by providing detailed information about products and services. Resolve customer issues and complaints efficiently with a focus on satisfaction. Maintain accurate...
- ...Customer Service Representatives interact with customers to provide assistance, resolve complaints, answer questions, and process orders. This role is ideal for those who enjoy helping people and delivering excellent customer experiences across various industries....
- ...Description Manage customer inquiries through various communication channels. Provide... ...information about products and services. Resolve customer complaints effectively... ...Requirements Job Title: Customer Service Representative Job Function: Customer Service...
- ...Description Assist customers with inquiries via phone, email, or chat. Resolve customer complaints and provide appropriate solutions... ...interactions. Collaborate with team members to improve service quality. Provide product information and guidance to customers...
- ...Description Provide exceptional customer service by responding to customer inquiries via phone, email, or chat. Assist customers with product-related questions and troubleshoot issues effectively. Maintain a positive, empathetic, and professional attitude toward...
- ...Respond to customer inquiries in a professional and timely manner Handle customer complaints with empathy and efficiency Document customer interactions and maintain records Follow up on customer interactions when necessary Collaborate with team members to...
- ...Job Summary: We are looking for a dedicated and customer-focused Online Customer Service Representative to join our e-commerce team. In this role, you will interact with customers in online platforms, ensuring a smooth and satisfying shopping experience by addressing...
- ...We are seeking a reliable and customer-focused Customer Service Representative (CSR) with experience in e-commerce support. The CSR will handle customer inquiries, process orders, resolve issues, and ensure a positive shopping experience across online platforms. The ideal...
- ...Description Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints... ...customer interactions and transactions. Provide product and service information to customers, assisting them with their purchasing...
- ...Description Provide exceptional support to customers following the purchase of products or services. Resolve customer inquiries and complaints efficiently... ...Job Title: After Sales Customer Service Representative Job Function: After Sales Customer Service Representative...
- ...Description Provide exceptional customer service through various channels including phone, email, and live chat. Resolve customer complaints and issues in a timely and professional manner. Maintain a thorough knowledge of the company's products and services to...
- ...Description Assist customers with inquiries and issues via phone, email, or chat. Provide product information and support to enhance... ...accurate records. Collaborate with team members to improve service processes. Requirements Educational Qualifications:...
- ...Handle customer inquiries via phone, email, and chat with a focus on providing excellent service. Assist in resolving customer complaints and technical issues in a timely manner. Maintain thorough knowledge of products and services to effectively communicate with...
- ...Description Assist customers with inquiries and provide excellent service to enhance customer satisfaction. Resolve customer complaints efficiently and effectively. Process orders, returns, and exchanges while ensuring accuracy. Maintain detailed records of...
- ...Provide exceptional customer service and support to clients via phone, email, and chat. Resolve customer inquiries and issues in a timely and efficient manner. Maintain accurate records of customer interactions and transactions. Collaborate with team members...
- ...Provide excellent customer service via phone, email, and chat. Manage and resolve customer inquiries and complaints professionally. Maintain accurate records of customer interactions. Collaborate with team members to improve service processes. Stay updated...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to E-commerce Customer Service Representative. Be the first to apply!
