E-commerce Customer Service Representative
Full-time
RSD Human Resource Management Consultancy
An E-Commerce Customer Service Representative is responsible for managing customer interactions across online platforms. This role ensures a smooth, positive shopping experience by addressing inquiries, resolving issues, and supporting customers throughout the buying journey—from product selection to post-purchase support.
Qualifications:
- Bachelor's degree in Marketing or Management required.
- Proficiency in SEO, SEM, email marketing, social media marketing, and website analytics.
- Ability to analyze data, identify trends, and make informed decisions about marketing campaigns.
- Strong written and verbal communication skills for creating engaging content and communicating with customers.
- The ability to manage multiple projects, prioritizes tasks, and meets deadlines.
- Familiarity with tools such as Google Analytics, Woo commerce, and various email marketing platforms.
- Prior Ecommerce Customer Service experience and ability to handle high volume customer interactions.
Vacancy posted 25 days ago
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