Customer Service Representative
Full-time
Cignus Philippines Inc.
Job Responsibilities
- Receive and release repaired radios with complete and accurate documentation.
- Ensure all repaired radios are properly tested, documented, and ready for release to customers.
- Accept returned radios and conduct initial inspection, verification, and proper recording.
- Provide timely updates to customers regarding the repair status of their units through phone calls, messages, or other communication channels.
- Answer incoming telephone and mobile calls, accurately document customer concerns, and coordinate with the Technical Team for resolution.
- Welcome and assist walk-in customers in a courteous, professional, and friendly manner.
- Facilitate the issuance and collection of accountability and dissemination forms for demo units, service units, and analog radios used for field service.
- Process the distribution, activation, and documentation of Push-to-Talk Over Cellular (POC) units.
- Coordinate and schedule transportation requests for field technicians and service visits.
- Maintain accurate inventory records of service units, demo units, accessories, and spare parts.
- Update and monitor records for both in-house and field service/demo units.
- Ensure the parts storage room ("Pyesa Room") inventory is organized and updated accurately at all times.
- Coordinate with the Sales, Technical, Warehouse, and other departments to ensure timely updates and accurate documentation.
- Maintain the proper safekeeping, filing, and confidentiality of all service records, reports, and customer documents.
- Prepare daily, weekly, and monthly service reports as required by management.
- Perform other customer support and administrative tasks assigned by the immediate supervisor.
Job Requirements
- Bachelor's Degree in Business Administration, Office Administration, Information Technology, Communications, or any related field.
- At least one (1) year of experience in Customer Support, Customer Service, Administrative Support, or a related role.
- Experience in handling customer complaints, or concern resolution is required.
- Excellent verbal and written communication skills in English and Filipino.
- Strong customer service orientation with excellent interpersonal and problem-solving skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Excellent organizational skills with strong attention to detail and accuracy.
- Ability to prepare and maintain accurate records, reports, and documentation.
- Able to multitask and work efficiently in a fast-paced environment.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Strong coordination skills and the ability to work collaboratively with different departments.
- Willing to be assigned in Quiapo, Manila .
- Fresh ideas, a positive attitude, and a willingness to learn are highly valued.
Vacancy posted 3 days ago
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