POS Field Operations Team Leader
Full-time
Tangent Solutions, Inc.
Tangent, the Philippines' largest non-bank POS terminal network is hiring.
We seek qualified POS Team Leader candidates to join our Go Beyond Community.
You may also send your CV/Resume to ****
What you'll get?
- Permanent and Direct employment (Not under agency)
- Comprehensive Onboarding Training to help you improve your competencies
- Annual Performance Evaluation and salary increase based on performance/eligibility.
- HMO & Insurance upon regularization
- Career & Leadership Training Programs
JOB RESPONSIBILITIES:
- Responsible for leading a team of field technicians, providing direction, support, and performance feedback.
- Ensure that all installations, repairs, and maintenance work is completed to high standards and in compliance with client requirements.
- Act as the primary point of contact for customers regarding field service activities, addressing any concerns or issues.
- Schedule and assign tasks to team members, ensuring optimal coverage and productivity.
- Conduct regular team meetings to review performance, address issues, and discuss new procedures or updates.
- Provide technical support and guidance to field technicians, including troubleshooting and problem-solving for complex issues.
- Ensure that technicians deliver excellent customer service and maintain positive client relationships.
- Train new technicians on company procedures, technical skills, and safety protocols.
- Conduct ongoing training and professional development to keep the team updated on new technologies and best practices.
- Maintain accurate records of field service activities, including job statuses, equipment used, and time spent on each task.
- Prepare and submit regular reports on team performance, customer feedback, and any issues encountered.
- Ensure proper coordination with internal and external Customers.
- Graduate of any 4-year course. Preferably courses related to IT, computer engineering, electronics, and other relevant courses.
- With at least 1 year of experience in a team leader/supervisory role in a technical services role.
- Has experience or a background in providing excellent customer service.
- Results-Oriented with Data Insights
- Strong problem-solving abilities and attention to detail.
- Effective communication and interpersonal skills.
- Ability to work independently and as a part of a team.
- Amenable to working overtime, holidays, and weekends as required
- Willing to do Fieldwork as needed.
- Amenable to start immediately.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the POS Field Operations Team Leader in Pasig vacancy
- ...Supervise daily customer service operations and team performance. Train, mentor, and evaluate... ...in Business Administration or related field. Experience Level: 1-3 years of supervisory... ...Empathetic, proactive, and detail-oriented leader committed to team development....
- ~ Supervise and support a team of RCM specialists in day-to-day operations. ~ Monitor performance metrics and ensure targets for accuracy, productivity, and quality are met. ~ Provide training, feedback, and coaching to enhance individual and team performance. ~...
- ...implementing call center strategies and operations. Provide operational guidance. Train,... ...that the Service Delivery processes and team are meeting Enshored and client-specific... ...-5 years of experience working as a Team Leader in a BPO ~ Experience handling a Content...
- ...Collaborate with engineering and production teams. Ensure compliance with safety... ...initiatives. Train staff on proper machine operation and safety practices. Job Title: Machine... ...’s degree in Engineering or a related field. Experience Level: 2-3 years of experience...
- ...employee's career within TaskUs. Join our team today and experience firsthand our... ...supporting People First. What does a Team Leader do? Imagine yourself going to work to provide... ...will: • Manage day-to-day planning and operations of your team; • Make sure that each of...
- ...Description Lead and motivate the sales team to achieve sales targets. Develop and implement effective sales strategies and business... ...: Bachelor's degree in Business, Marketing, or a related field Experience Level: 2–5 years of experience in sales, preferably...
- ...Job Summary: The Team Leader is responsible for supervising the daily operations of two assigned store outlets to ensure operational efficiency, sales performance, customer satisfaction, and compliance with company standards. The role oversees store activities, staff...
- ...Qualifications: Bachelor’s Degree in any field. At least 2 years of Team Lead experience in BPO industry is required for this position.... ...Functions: Responsible in planning daily and weekly operational activities and adjusted strategies to achieve SLAs within...
- ...We seek a Collections Team Lead to engage in consumer collections of overdue accounts. Primary responsibility will be monitoring, motivating... ...are understood and elevated to the collections manager. Hiring for collection team leader with experience in Fintech company...
- ...Job Scope: Handles a sales team Monitor individual and team performances Drives and meets required sales quota together with... ...in Business, Insurance, Healthcare, Customer Service, or related field (or equivalent sales experience). Proven sales background in...
- Requires at least 5 years of relevant experience. Requires 3 years of people management experience. Manages approximately 15-18 team members. Expected to handle coaching, KPI management, escalations, work allocation, and direct stakeholder support
- ~ Responsible for managing and overseeing a team of individuals, ensuring they perform their tasks effectively and efficiently ~ Coaching, performance monitoring, and ensuring adherence to company policies. ~ Managing and supervising a team of healthcare professionals...
- ...Responsibilities: Supervise and coordinate daily housekeeping operations. Lead, train, assist and motivate housekeeping staff to... ...Minimum 1 years of experience as a Housekeeping Supervisor / Team Leader Strong leadership and people-handling skills. Excellent...
- ...Supervise and guide a team of non-voice customer service representatives. Monitor and evaluate team performance to ensure quality... ...SHS Grad/ Bachelor's degree or equivalent experience in a related field. Proven experience in a supervisory/SME role within BPO...
- ...Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors Decisions are guided... ...Uses judgment to identify and resolve day-to-day technical and operational problems Uses tact and diplomacy to exchange information and...
- ...Naghahanap ang kumpanya ng limang (5) Production Team Leader na mamumuno at mangangasiwa sa pang-araw-araw na operasyon ng kani-kanilang grupo. Sila ay magiging responsable sa pagtitiyak na natatapos ang mga gawain nang maayos, nasa tamang kalidad, at naaabot ang mga itinakdang...
- ...Description Lead and supervise the collections team to ensure efficient recovery of debts. Develop and implement effective risk... ...Bachelor’s degree in Finance, Business Administration, or a related field Experience Level: 1–3 years of experience in collections or...
- ...Description Lead a team of collectors to ensure efficient collection of outstanding debts. Develop and implement collection strategies... ...’s degree in Finance, Business Administration, or related field preferred. Experience Level: 1–3 years in a collections or...
- ...employees Provide work direction of all team members on enhancing organization... ...career progression Manage the day to day operation of the accounts of the company Manage... ...minimum of 3 years' experience as a Team Leader in a BPO environment Possesses excellent...
- ...The Team Leader provides daily supervision and guidance to a team of 15-20 employees, ensuring efficient workflow, high-quality output, and a positive work environment. This role requires strong leadership, communication, and problem-solving skills to achieve team goals...
- ...their favorite games, growing into a global team of over 12,000 professionals spread... ...resolve project issues with the teams and T&S Operations Manager, before they impact the project.... ...~ Bachelor's degree in relevant field. ~2-4 years of experience in a leadership...
- ...drive the business results you need. As an industry leader, we draw upon decades of experience to design innovative... ...’s global marketplace. Job Description The Team Lead provides hands-on operational and people leadership for an assigned portfolio of...
25000 Php per hour
...here in the Philippines. Position: HR Team Leader Company Industry: Food Manufacturing Work... ...effectively. ✨Monitor daily HR operations and guide junior HR staff with their weekly... ...REQUIREMENTS: ✨Bachelor’s degree in any related field ✨At least 2-3 years of experience in HR...- ...carrying out audit functions Ability to thrive in a dynamic team environment Qualifications: Graduate of Accountancy, Financial... ..., inventory audit, and internal audit Must be willing to do field work Skills/Experience: Proficiency in Advanced Excel...
- ...(strictly required) More than 2 years of experience as a Team Leader in a BPO or similar environment Must have experience handling... ...or Technical support accounts Familiarity with blended operations and multi-channel support Strong problem-solving,...
- Team Leader for Helpdesk (Ortigas) Position Description The Team Leader for Helpdesk is... ...with organizational objectives. 2. Operations Management • Oversee daily service desk... ...Undergraduate, or Bachelor’s Degree in any field. Knowledge and Skills • Strong...
95000 Php
...specializing in providing customized outsourcing solutions for high growth and disruptive companies. Position: Arabic Trilingual Team Leader Industry: BPO Company Location: Ortigas, Pasig City Salary: Php 95,000 Monthly Work Schedule: Shifting Schedule...- ...the world. We are a global team, united by our desire to connect... ...AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of... ...Values and practicing what a Boldr leader should be. Guide advisors and... ...supervisory experience in a related field (especially email and chat...
- ...Description Lead the setup and optimization of the call center operations for PHRN. Develop and implement standard operating procedures to enhance service efficiency. Train and mentor team members to ensure high performance and quality standards. Monitor call...
- ...Oversee daily operations to ensure efficiency and productivity. Manage team performance, providing coaching and support. Develop and implement operational policies... ...Business Administration, Management, or related field. Experience Level: Less than 1 year of...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to POS Field Operations Team Leader. Be the first to apply!
