POS Field Operations Team Leader
Full-time
Tangent Solutions, Inc.
Tangent, the Philippines' largest non-bank POS terminal network is hiring.
We seek qualified POS Team Leader candidates to join our Go Beyond Community.
You may also send your CV/Resume to ****
What you'll get?
- Permanent and Direct employment (Not under agency)
- Comprehensive Onboarding Training to help you improve your competencies
- Annual Performance Evaluation and salary increase based on performance/eligibility.
- HMO & Insurance upon regularization
- Career & Leadership Training Programs
JOB RESPONSIBILITIES:
- Responsible for leading a team of field technicians, providing direction, support, and performance feedback.
- Ensure that all installations, repairs, and maintenance work is completed to high standards and in compliance with client requirements.
- Act as the primary point of contact for customers regarding field service activities, addressing any concerns or issues.
- Schedule and assign tasks to team members, ensuring optimal coverage and productivity.
- Conduct regular team meetings to review performance, address issues, and discuss new procedures or updates.
- Provide technical support and guidance to field technicians, including troubleshooting and problem-solving for complex issues.
- Ensure that technicians deliver excellent customer service and maintain positive client relationships.
- Train new technicians on company procedures, technical skills, and safety protocols.
- Conduct ongoing training and professional development to keep the team updated on new technologies and best practices.
- Maintain accurate records of field service activities, including job statuses, equipment used, and time spent on each task.
- Prepare and submit regular reports on team performance, customer feedback, and any issues encountered.
- Ensure proper coordination with internal and external Customers.
- Graduate of any 4-year course. Preferably courses related to IT, computer engineering, electronics, and other relevant courses.
- With at least 1 year of experience in a team leader/supervisory role in a technical services role.
- Has experience or a background in providing excellent customer service.
- Results-Oriented with Data Insights
- Strong problem-solving abilities and attention to detail.
- Effective communication and interpersonal skills.
- Ability to work independently and as a part of a team.
- Amenable to working overtime, holidays, and weekends as required
- Willing to do Fieldwork as needed.
- Amenable to start immediately.
Vacancy posted 1 day ago
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