Team Leader (BPO)
Full-time
Offshore Business Processing
- Develop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive key behaviors and motivate employees
- Provide work direction of all team members on enhancing organization performance and career progression
- Manage the day to day operation of the accounts of the company
- Manage staffing level to ensure that staffing needs meets business requirements
- Manage and coordinate workflow to achieve established business targets and objectives.
- Develops action plan, key projects and initiative to bridge gaps.
- Ensure that all performance and service standards are met in the areas of quality, processing time and productivity
- Attend regular meetings with management to improve productivity, product knowledge, and customer satisfaction
- Deliver complex client engagements that help identify, design, and implement creative business solutions for the company
- Submit weekly and monthly report to the Team Manager / Director of Business Operations
- Address the needs, concerns, performance issues, motivation issues, and conflicts of the Teams
- Partner with Human Resources, Training and Quality departments to develop and implement policies and programs to support the company’s business strategies
- Enhance overall value through assessing service level operation efficiencies and stream lining processes to ensure that our requirements are met in a cost-effective manner
- Keep customer needs at the forefront of all business strategies, initiatives and decisions and evaluate all actions in terms of their value to the customer
- Understand customer service level agreements as assigned
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
- Candidate must have a minimum of 3 years' experience as a Team Leader in a BPO environment
- Possesses excellent communication skills: listening, verbal and written. Proficient in MS Office, Strong PowerPoint and Excel skills
- Demonstrated ability to implement and develop strategies, build action plans and set goals
- Possesses excellent reporting skills
- Previous leadership/supervisory experience in a BPO environment/freight forwarding company
- Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization and planning skills
- Demonstrated ability to deal with issues involving clients
- Demonstrated experience in handling complex employee issues
- Must know how to mentor staff
- Must be extremely knowledgeable of process and client management
- Must have experience in developing business processes leading to increased operational efficiency
- Exhibits good understanding of statistical reports, workforce management and staffing
- Willing and able to work on a shifting schedule and holiday
- Applicants must be willing to work in Ortigas or Cubao
Job Summary
Vacancy posted 3 hours ago
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