Team Leader
Full-time
Synlink Recruitment Outsourcing Co. Inc.
- Supervise and support a team of RCM specialists in day-to-day operations.
- Monitor performance metrics and ensure targets for accuracy, productivity, and quality are met.
- Provide training, feedback, and coaching to enhance individual and team performance.
- Handle escalations related to billing, denials, and account follow-up.
- Ensure compliance with HIPAA and client-specific requirements.
- Collaborate with cross-functional teams (Quality, Training, HR, and Operations) to implement process improvements.
- Prepare and present regular performance and productivity reports to management.
- Manage scheduling, attendance, and task assignments of team members.
- Participate in client calls, calibration sessions, and business reviews as needed
- High school graduate or above (certifications in Medical Billing or Healthcare Administration are a plus)
- 3–5 years of experience in US Medical Billing / RCM
- At least 1–2 years in a Team Lead or Supervisory role
- Strong knowledge of RCM processes (charge entry, payment posting, denial management, AR follow-up)
- Experience in a call center environment handling billing inquiries
- Excellent communication, leadership, and interpersonal skills
- Proficient in billing software and MS Office tools
Qualifications
Vacancy posted 20 days ago
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