Customer Support - Shopify
5 - 7 $ per hourFull-time
Lago
Job Title: Customer Support Location: Remote Schedule: 7:00 AM-3:00 PM Mountain Time (Full-Time Preferred) Salary Range: $5-$7 per hour | $800 - $1,120 per month (with flexibility for strong Shopify expertise) We are seeking a reliable, detail-oriented Customer Support Specialist to support Deadlast's customer communications and day-to-day operations. This role is primarily focused on email-based customer support, order inquiries, and data entry. The ideal candidate is an excellent written communicator who can manage customer requests efficiently, maintain accurate records, and provide a professional customer experience. Shopify experience is a plus, particularly for candidates familiar with order management and ecommerce operations. The role may expand to include SMS support as business needs evolve. Phone support is not required. Key Responsibilities Customer Support
- Respond to customer inquiries through email in a timely and professional manner
- Assist with order status, shipping, product, and other routine customer questions
- Investigate customer issues and provide accurate, helpful responses
- Follow up on unresolved inquiries and escalate complex issues when necessary
- Maintain a professional and consistent brand voice
- Review order details and customer information in Shopify or related systems
- Assist with routine order management and customer account inquiries
- Identify order discrepancies and flag issues requiring additional attention
- Maintain accurate customer and order information
- Enter, update, and verify information across internal systems and spreadsheets
- Maintain organized records of customer inquiries and issue resolutions
- Complete routine administrative tasks related to customer support
- Ensure data accuracy and consistency across records
- Follow established customer support procedures and workflows
- Identify recurring customer issues and communicate relevant patterns to the team
- Maintain organized support notes and documentation
- Adapt to new tools, processes, and communication channels as the business grows
- Strong written English communication skills
- Excellent attention to detail and data accuracy
- Strong organizational and time management skills
- Ability to manage multiple inquiries and prioritize tasks effectively
- Professional customer service and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable internet connection, suitable computer, and quiet workspace
- Ability to maintain consistent availability during the agreed working schedule
- Previous experience in customer support or customer service
- Hands-on experience with Shopify or Shopify order management
- Experience supporting ecommerce businesses
- Familiarity with help desk platforms or shared customer support inboxes
- Experience with spreadsheets and administrative data entry
- Experience creating customer support templates or documenting workflows
- Familiarity with SMS-based customer support
- Detail-oriented and accurate when handling customer information
- Strong written communicator who delivers clear, professional responses
- Customer-focused and solutions-oriented
- Organized and comfortable managing multiple requests simultaneously
- Reliable, proactive, and accountable
- Comfortable working independently in a remote environment
- Adaptable as customer support processes and business needs evolve
- Remote Work: Work from anywhere—our team is global, and we value work-life balance.
- Growth Opportunities: As a key player i you'll have the chance to shape your role and grow with us.
- Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market
Vacancy posted 13 hours ago
Similar jobs that could be interesting for youBased on the Customer Support - Shopify in Philippines vacancy
- ...through our agency Oktober, Amazon through our agency Captens, and customer support in two languages. Every ad, every email and every campaign... ...campaigns land on pages that aren't ready. Your days are in Shopify (theme editor, Liquid and CSS), Figma, Kaching, Vitals, Loop,...
- ...Shopify Manager - STERRY Limited Location: Remote | Type: Full-time About STERRY... ...that drive conversions and enhance the customer experience across diverse global audiences... ...diverse and collaborative team, and the support to help you grow. If you're ready to...
- ...reliable implementation across ecommerce platforms (including Shopify) by testing custom themes, apps, APIs, integrations, analytics tracking, and... ...Execute regression testing across browsers and devices to support stable, high-performing releases. ~ Risk & Defect...
- ...We're looking for an experienced Shopify Web & Graphic Designer who can confidently own both sides of the role. You might be customising and optimising a Shopify store one day, then creating high-quality banners, product graphics, and campaign creatives the next. If...
1500 - 2500 $
...This is a full-time remote role for a Shopify Expert at a growing US based e-commerce... ...Shopify platform management, including theme customization, app integrations, and performance... ...Experience with digital marketing strategies to support sales growth Compensation $1,500 -...- We are hiring a Customer Support Manager (Shopify & Zendesk) for a growing eCommerce company in the Automotive Aftermarket industry. This is a Part-Time-to-Full-Time remote role for a US-based company. This role is ideal for someone who is customer-focused, technically...
- ...We are looking for a skilled Shopify Specialist with strong Conversion Rate Optimization (CRO) experience to manage, optimize, and improve... ...(A/B testing, funnel optimization, UX improvements) Customize Shopify themes and storefront components (frontend-focused) Optimize...
800 $
...E-commerce Customer Support (Shopify) US Market | 100% Remote | Night Shift Job Overview We are Shenzhen Vector Starry Sky Technology Co., Ltd., a cross-border e-commerce company specializing in premium furniture for the North American market, primarily through our...- NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a...
- ...postcode, taking on an $18bn market that hasn’t had to defend itself for far too long. About the role We're hiring a Customer Support Specialist to ensure Atlas customers get the best possible experience from the platform. You'll be the first point of contact...
- ...audit-ready programs that contribute to a more sustainable future. Together, we can make a difference. Why This Role? The Customer Support team ensures that our customers have the best possible experience with Sweep— one that is efficient, enjoyable, and supported...
- ...ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and... .... Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend...
400 - 465 Php per hour
...As a Customer Support Agent , you'll play a crucial role in providing high-quality customer service and assistance to the users of our B2B AI-powered supply chain platform. You'll serve as the primary point of contact for users, diagnosing and resolving issues, maintaining...- ...About the Role: We are seeking a full-time Customer Support & Marketplace Engagement Specialist to join our team. This role will be primarily... ...review responses across platforms such as the App Store and Shopify, while also delivering high-quality customer support across...
- ...Shopify / E-Commerce Assistant (Remote) — Keep a Growing Online Store Running Like Clockwork Picture this: a customer lands on one of our client's Shopify stores, everything looks clean, the product info answers their questions before they even ask, stock is there...
- ...growing US protein ice cream brand. They sell direct-to-consumer on Shopify and Amazon FBA. They are opening two wholesale channels, and we... ...a RangeMe profile and other wholesale marketplace listings. Support an Amazon catalog: listing accuracy, content updates, keeping...
- ...designer with a distinct creative point of view, an obsessive eye for typography , and a deep understanding of high-converting Shopify design ? We are seeking a high-caliber designer, someone with an artistic heart and who knows when to bring expressive, unexpected...
- We are looking for passionate customer support representatives to join our rapidly expanding team. You will be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader. You’ll interact...
- .... We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated... ...in a timely & effective manner via ZenDesk or other customer support tools Documenting & logging issues (as well as customer compliments...
- ...About This Role Interview language: English In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert (SME) to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and...
- ...We are looking for a friendly, dependable Customer Support Coordinator to join our residential heating and air conditioning team. You will answer inbound customer calls, serve as our backup call center, and step in as the primary call center when our staff are out. You...
700 - 850 $
...About the Company Sagan represents growing US-based businesses across a variety of industries, supporting their operations through skilled remote professionals in customer support, administration, operations, marketing, and recruiting. These businesses value strong...500 $
...About the Role ToonPay is seeking two (2) experienced Support Managers based in the Philippines to join our fintech/crypto team immediately. You will oversee customer inquiries related to crypto payments, debit cards, and transaction troubleshooting. Key Responsibilities...- ...Digital is on the lookout for an experienced and passionate Senior Shopify Developer to lead our e-commerce solutions for clients using the Shopify platform. In this role, you will design, build, customize, and optimize Shopify stores to meet complex client needs. You...
1000 - 1200 $
...Job Title: Customer Success Support Assistant Location: Remote - Philippines Type: Full time Working Hours: Monday to Friday 9:00am–5:00pm UK time Base Salary: $1,000 – $1,200 USD/ month About the Company We are a specialized, members-only influencer...- ...Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. About The Opportunity As a Customer Support Technical Specialist II, you will be responsible for handling inbound customer calls/emails...
- ...work environment for our team. Position Overview RecruitGo is on the lookout for a proactive and tech-savvy Technical Customer Support Specialist - L1 to join our growing team! As a frontline support expert, you’ll guide users through technical issues,...
- ...by transforming complex operational data into actionable business insights. With customers operating around the world, Speria delivers mission-critical software solutions that support planning, operations, financial performance, and production management across the...
- ...Four13 Digital is on the lookout for a dynamic Shopify Delivery Lead to spearhead our team of Shopify specialists! In this role, you... ...-commerce solutions on the Shopify platform, including setup, customization, integration, and optimization. Your leadership will ensure the...
40000 - 50000 Php
...button-pusher inside Ads Manager. You'll own paid acquisition across Meta for Shopify-based e-commerce brands — but your job isn't to chase in-platform ROAS. It's to drive profitable, scalable customer acquisition measured by blended metrics like MER, new customer...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support - Shopify. Be the first to apply!
