Customer Service Representative - For Pooling (On-site)
Full-time
Sequential Tech a FusionCX Company
To provide customer service solutions to Sequential Tech client's customers through communication channels and deliver outstanding customer experience to each unique call; clearly document all transactions with these customers in the relevant software systems; to maintain a high level of program and product knowledge in order to provide the best value based sales solution to the customer.
- Receive calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Creates cases for employee inquiries and questions outside scope.
- Educate callers on client processes whenever necessary.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Provide quality customer service on every call.
- Communicate clearly and effectively with participants
- Meet and exceed performance standards set by the account
- Ensure customer satisfaction and provide professional customer support.
- Performs other duties assigned.
- Candidate must possess at least a Bachelor's/College Degree/College Level, any field.
- Required skill(s): Customer Service, Customer Care.
- At least 1 year of working experience in the related field is required for this position.
- Applicant must be willing to work in Eastwood City
Vacancy posted 21 days ago
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