People & Culture Specialist

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a People & Culture Specialist to join our growing company.

The role is primarily responsible for supporting the development of positive employee experience and company culture through three core areas: Employee Engagement, People & Culture Programs and Instructional Design.

Job Responsibilities:

I. Employee Engagement

• Develop employee engagement concepts, proposals, and activity plans
• Coordinate employee engagement initiatives from planning through implementation
• Support employee recognition and employee experience programs
• Coordinate with employees, leaders, internal departments, vendors and other stakeholders as required
• Gather participation, employee feedback, and relevant observations when applicable
• Conduct post-activity reviews and identify opportunities for improvement
• Ensure engagement activities are organized, practical, professionally executed, and aligned with People & Culture objectives

II. People & Culture Programs

• Support the implementation and administration of existing and new P&C programs
• Coordinate project requirements, timelines, stakeholders, communications, and documentation
• Maintain assigned P&C systems, platforms, trackers, or processes
• Support SharePoint-based platforms and other departmental tools as assigned
• Assist in developing or improving P&C workflows and processes
• Identify operational gaps, inefficiencies, or opportunities for improvement
• Provide practical recommendations to strengthen assigned P&C programs and processes
• Support P&C communications, documentation, project coordination, and related departmental initiatives

III. Instructional Design

• Develop employee communications, presentations, visual materials, job aids, and informational content
• Create and update learning and instructional materials supporting P&C initiatives
• Support digital learning and e-learning development
• Use appropriate content-development and authoring tools
• Support the use of Learning Management Systems (LMS) where applicable
• Ensure employee-facing materials are clear, accurate, professional, appropriate for the intended audience, and aligned with company and P&C standards
• Continuously improve the quality, usability, and effectiveness of P&C content

IV. Culture Compliance

• Help ensure that the overall workplace atmosphere and employee-facing environment align with company culture standards and policies, including office music, TV monitor content, internal campaigns, employee communications, and other culture-related touchpoints. 

V. Event Management

• Assist in planning, organizing, coordinating, and facilitating company events and employee engagement activities both inside and outside company premises. May serve as an event host or facilitator whenever necessary.

VI. External Liaison

• Act as a People & Culture liaison when coordinating with external partners such as schools, public institutions, vendors, community organizations, and other private organizations for initiatives related to employee engagement, company culture and community involvement

VII. Reporting & People Analytics

• Maintain reports and records related to employee engagement, culture, employee feedback, participation, and other relevant P&C and organizational indicators

VIII. Ad Hoc Duties

• Perform other People & Culture-related duties and responsibilities as reasonably required

Job Requirements:

• At least college level
• Degrees related to Psychology, Human Resources, Hospitality, Business, Communications, Education, or other people-oriented disciplines are an advantage but not required
• Experience working in a people-oriented business or role with significant employee interaction
• Operational and administrative support experience is an advantage
• Experience organizing and facilitating small to large employee events or engagement activities is an advantage
• Experience supporting employee engagement, employee experience, HR, People & Culture, or similar program is an advantage
• Experience preparing proposals, reports, presentations, or business communications is an advantage
• Previous instructional design or e-learning development experience is an advantage but is not required
• Excellent interpersonal, communication, and relationship-building skills
• Strong organizational, coordination, problem-solving, and project management abilities
• Experience or interest in employee engagement, event management, and content development
• Strong presentation, proposal writing, analytical, and critical-thinking skills
• Ability to manage multiple priorities while working effectively with employees and leaders at all levels
• Proficient in Microsoft 365 applications; SharePoint knowledge is an advantage
• High level of professionalism, business acumen, discretion, and confidentiality
• Proactive, resourceful, and eager to learn new tools and systems
• Willingness to learn instructional design, authoring tools (e.g., Storyline 360, Rise 360), and Learning Management Systems (e.g., Kredo, Reach 360). Experience is a plus but not required

Why work in Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company,
• you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to
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