Customer Service Agent
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Technical Troubleshooting: Diagnose and resolve customer issues regarding hardware, software, internet connectivity, or device setups.
Guided Assistance: Walk customers step-by-step through technical processes over the phone, email, or live chat.
Documentation: Create detailed logs of technical issues and the steps taken to resolve them within the ticketing system.
Escalation: Identify complex network or system bugs and escalate them to the tier-2 engineering or specialist teams.
Vacancy posted 18 days ago
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