People Experience and Operations Senior Specialist

Job Overview

The People Experience & Operations Sr. Specialist is responsible for delivering a seamless, compliant, and engaging employee experience across the full employee lifecycle—from onboarding through offboarding. This role independently manages core HR operations, systems, and processes while partnering closely with HR Business Partners (HRBPs) and Centers of Excellence (COEs) to support business goals.

With a strong focus on digital employee experience and operational excellence, this role drives continuous improvement across HR services, ensures data integrity, and upholds labor law compliance. The position plays a critical role in fostering a positive, inclusive workplace where employees feel supported, valued, and empowered.

Responsibilities

• Operate end-to-end people experience and HR operations, ensuring consistent, high-quality delivery across all stages of the employee lifecycle
• Ensure compliance with HR policies and procedures related to recruitment, internal transfers, promotions, terminations, and disciplinary actions
• Independently manage HR systems and tools (e.g., HRIS, SuccessFactor , SAP), ensuring data accuracy, system integrity, and process controls
• Oversee payroll inputs, benefits administration, and employee recognition programs, ensuring timely, accurate, and compliant execution
• Partner with HRBPs and HR COEs to support business needs, implement change initiatives, and align HR operations with organizational strategy
• Drive continuous improvement by leveraging data, employee feedback, and best practices to enhance processes, streamline workflows, and elevate the employee experience
• Support talent management and learning initiatives by enabling standardized, scalable HR processes across markets
• Manage vendor relationships, including sourcing, onboarding, purchase orders, and payment processes, ensuring accuracy and service quality
• Coordinate and support employee engagement and culture-building activities, including budget planning, supplier coordination, and communications
• Ensure regulatory and workplace safety compliance, including labor law adherence and occupational health and safety requirements
• Build trusted partnerships with cross-functional stakeholders to proactively identify needs and recommend solutions that drive positive outcomes

Qualifications

• Bachelor’s degree in human resources, Business Administration, or related field
• 5+ years of experience in HR operations, people experience, or a related HR role
• Strong knowledge of end-to-end HR processes, Philippine labor law compliance, and employee lifecycle management
• Hands-on experience managing HR systems; prior experience of working with SAP/SuccessFactor HRIS is preferred but not required
• Proven experience in payroll, benefits administration, and vendor management
• Demonstrated ability to drive process improvement and deliver high service standards in a fast-paced environment
• Effective communication and collaboration skills across functions
• High attention to detail with a strong focus on data accuracy and compliance
• Strong analytical, problem-solving, and continuous improvement mindset
• Adaptable, proactive, and comfortable working in a changing environment
• Experience supporting multi-market or regional HR operations is an advantage