Shopper Specialist - Customer Service Representative
Full-time
Qualfon Philippines Support Services Inc
Job Responsibilities
1. Order Placement Assistance You help shoppers navigate the app, choose the right items, solve technical issues during ordering, and make sure their order goes through correctly.
2. Issue Resolution
You handle problems like wrong items, missing products, damaged goods, or late deliveries. This includes listening to the shopper, investigating what happened, and offering solutions such as refunds, replacements, or credits.
3. Account Management
You support shoppers with creating accounts, updating personal details, resetting passwords, and fixing login issues so they can access their accounts smoothly.
4. Delivery Coordination
You help track orders, resolve delivery-related issues, and communicate updates about delivery times or any changes.
Minimum Qualifications
- At least Senior High School graduate (or High School graduate under the old curriculum), vocational graduate of any course, or equivalent
- With 6 months to 1-year BPO/call center experience preferred
- Freshers with excellent communication skills are welcome to apply
- Strong verbal and written communication skills
- Basic computer navigation skills and familiarity with MS Office
- Strong interpersonal skills and the ability to build good customer relationships
Skills Required
- Customer Service Orientation
- Active Listening
- Problem‑Solving Skills
- Effective Communication
- Teamwork and Collaboration
- Technology/Job‑related Technical Skills
Interested to Apply?
Apply now as an Customer Service Representative Manila in Manila | Careers at Philippines-Manila
Vacancy posted 9 days ago
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