Customer Service Representative
Full-time
Miranda HR
Description - Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions.
- Maintain accurate records of customer interactions and transactions.
- Provide product and service information to customers, assisting them with their purchasing decisions.
- Work collaboratively with team members to improve overall customer satisfaction and service efficiency.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 1-3 years experience in customer service or related field.
- Skills and Competencies: Strong communication skills, both verbal and written.
- Skills and Competencies: Excellent problem-solving abilities and attention to detail.
- Qualities and Traits: Empathetic, patient, and a good listener.
- Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Working Conditions: Must be comfortable working flexible hours including weekends and holidays.
Vacancy posted 1 day ago
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