Team Leader (BPO)
Full-time
Stark Asia Solutions Inc.
Team Lead – BPO
Key Responsibilities:
- Serve as the primary point of contact for clients, ensuring clear and professional communication at all times
- Provide accurate and timely daily performance reports to both internal leadership and external clients
- Lead, manage, and motivate a team of agents to consistently meet and exceed sales targets
- Coach and develop team members on effective sales pitch strategies and customer engagement techniques
- Monitor individual and team performance, identify gaps, and implement action plans for improvement
- Conduct regular coaching sessions, feedback discussions, and performance reviews
- Lead by example by demonstrating strong sales skills, professionalism, and accountability
- Ensure adherence to company policies, processes, and client expectations
- Foster a positive, high-performance team environment
Qualifications:
- At least College level
- At least 2-4 years Team Lead exp.
- Must have billing account exp.
Location:
Mandaue, Cebu City
Vacancy posted 19 hours ago
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