BPO | Team Lead - Retail Account
Full-time
The Hird Corp.
We are seeking a highly skilled and motivated Team Lead to join our team. The successful candidate will be responsible for supervising a team of agents, driving performance, and ensuring operational excellence. This role involves coaching, mentoring, and motivating team members to meet business objectives while maintaining high-quality service standards. The ideal candidate will have proven leadership experience, strong communication and problem-solving skills, and the ability to thrive in a fast-paced environment.
- Undergraduate or College Graduate
- At least 2 years of proven experience as a Team Lead in any line of business (preferably in the retail domain)
- Strong people management, coaching, and mentoring skills
- Excellent communication, problem-solving, and organizational abilities
- Ability to work in a fast-paced and dynamic environment
- Willing to work onsite and in shifting schedules (if applicable)
Why Join Us?
- 20% Night differential and performance bonuses
- Competitive salary and performance incentives
- Paid training and continuous development opportunities
- Career growth opportunities
- Supportive team culture
- Full Access to Workplace Amenities
Vacancy posted 24 days ago
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