Team Lead - Retail
Full-time
Gratitude Jobs Ahead HR Inc
Job Title: Team Lead
Nature of Account: Retail
Type of Support: Voice
Work Set Up: 100% onsite at Tech Tower, Cebu Business Park, Cebu City
Work Shift: 24x7
Salary: 34K package
Start Date: ASAP
Headcount: 1
Qualifications
- Undergraduates/College Graduates
- Must have at At least 2+ years of experience as a Team Lead in any LOBs (preferably in retail domain) and must be in a contact centre experience. No Team Lead experience in BPO should be rejected.
- Prior exposure to UK Banking or other collections verticals
- Minimum of 2 years in collections operations and team handling
- Excellent verbal & written communication & presentation skills
- Strong knowledge of the collections domain, including processes and bucket flows
- Should not be a current or former employee of Wipro
- Must be living within Cebu
- Must not be a job hopper who only works for less than a year for several companies
- Should be amenable to attend for an onsite Operations Interview in Cebu City
Recruitment Process
- Initial Interview: HRI (Human Resource Interview)
- Operations Interview: Microsoft Teams
Pre-screening Notes
- How many years of relevant experience as a Team Lead in any LOBs (preferably in retail domain)?
- Do you have experience in Team Lead experience in BPO?
- Do you have exposure to UK Banking or other collections verticals?
- How many years of experience in collections operations and team handling you have?
- How much is your last drawn salary?
- How much is your salary expectation?
- Are you amenable to work onsite in Cebu with a shifting schedule?
- When are you available to start once hired?
Vacancy posted a month ago
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