Junior Technical Writer - Manila
Full-time
Mitti by SafetyCulture
Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Job Description Role purpose This role exists to keep Help Center articles and release documentation for assigned product teams accurate, current, and ready for customers, so the Help Center remains a reliable source of information for customers and our AI support agent. Key Responsibilities
- Creates, updates, and archives Help Center articles for assigned product teams, collaborating with an experienced peer on high-complexity work to make sure the approach and scope are sound.
- Publishes Help Center articles once they've been reviewed.
- Creates a knowledge note for every release from assigned product teams, covering what changed, why, platform context, and relevant links, including visuals.
- Works on product copy for assigned product teams.
- Partners with Customer Learning Specialists developing courses for their product area to keep content accurate.
- Uses approved AI skills as part of their daily workflow to increase output while maintaining quality, and flags unexpected outputs or gaps to their lead or an experienced peer.
- Contributes to internal documentation and team projects where relevant.
- Strong writing and communication skills, with the ability to translate technical concepts into clear, customer-friendly language.
- Comfortable organizing and structuring information across Help Center articles, release notes, and short-form product copy.
- Familiarity working in an agile development environment, or a demonstrated ability to pick this up quickly.
- Exposure to a headless content management system is an advantage, not a requirement.
- Proactive in staying close to their assigned product teams, following release cycles closely enough to flag documentation needs early.
- Open to feedback, treating content review as a way to build craft rather than as criticism.
- Comfortable working independently within a defined scope while knowing when to loop in an experienced peer.
- Curious about new tools and ways of working, including AI, and willing to build new habits into their workflow.
- Uses the team's approved AI skills as a default part of their daily workflow for drafting, reviewing, and administrative tasks, not as an occasional tool.
- Builds fluency over their first few months so AI-assisted work becomes second nature, while keeping content quality and accuracy as the priority.
- Flags unexpected AI outputs or gaps in existing tools to their lead or an experienced peer.
- Every release from their assigned product teams has a knowledge note published within the team's standard turnaround.
- Their Help Center article content consistently meets the team's quality bar, without repeated rework flagged in review.
- Assigned product teams loop them proactively, before release rather than after, on both documentation and product copy, and treat them as reliable partners.
- By month six, they’ve built a steady record of quality articles that their lead can consider for the reviewer qualification process.
- Lead Technical Writer
- Assigned Product and Engineering teams
- Customer Learning Specialists
- Support Operations Specialists
- Does not independently own high-complexity Help Center articles; these require collaboration with an experienced peer.
- Does not review content until being considered for the reviewer qualification process at month six.
- Does not own developer documentation.
- Does not lead or own mobile app release notes.
- Office: Manila, two to three days a week (hybrid).
- Work hours: 6am to 3pm (aligned with Sydney business hours).
Vacancy posted 15 hours ago
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