Cantonese Customer Solutions Specialist
Full-time
J-K Network Services
Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Position: Cantonese Helpdesk Specialist Company Industry: BPO Company Work Location: Pasig, Iloilo, or Dumaguete Site. Work Schedule: Shifting Schedule Salary: Php 106,000 Work Set-up: Work On-site
BENEFITS:
☑️HMO
- ️Insurance
- ️PTO credits earned monthly
- ️Sick Leave/Vacation Leave
- ️Government-Mandated Benefits
- ️10% Night Differential
- ️Other benefits will be discussed directly by the company.
REQUIREMENTS OF THE JOB:
- ️Proficient in Cantonese and conversational-proficient in English
- ️Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
- ️Open to Foreign Nationals with a permanent visa.
- ️Having experience in customer service and sales is a big advantage
- ️Having experience in the BPO industry is a big plus.
- ️Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
- ️Must be proficient in computers (MS Office, Internet)
- ️Knowledgeable in navigating websites and the internet
RESPONSIBILITIES OF JOB APPLICATION:
- ️Assisting customers with ticket purchases, transfers, and refunds.
- ️Handling issues like missing tickets, delayed delivery, or invalid tickets.
- ️Supporting payment concerns and billing disputes.
- ️Helping with account access issues (login, verification, security).
- ️Managing complaints from buyers and sellers.
- ️Coordinating with internal teams for ticket resolution or escalation cases.
- ️Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
- ️Ensures that the customer’s requests are handled in an appropriate and timely manner.
- ️Responsible for handling and managing reservations and cancellations of bookings.
RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
- ️Paper screening
- ️Initial Interview
- ️Operations Interview
- ️Language Assessment
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Cantonese Customer Solutions Specialist in Pasig vacancy
- ...excellent service to our partner brands by performing these tasks: Perform sales tasks by initiating contact with prospects and customers. Continuously focus on sales growth execution and sales target achievement. Effectively provide account management and...
- ...Job description: -You will represent global brands, engaging potential customers through outbound telemarketing. Your goal is to identify business opportunities, pitch tailored solutions, and meet performance targets that contribute to our clients' success. Responsibilities...
- ...Responsibilities Responsible for providing customer support, communication assistance, and service solutions to Cantonese-speaking customers while ensuring excellent customer experience. Handles customer inquiries, resolves concerns, processes requests, and provides...
- ...Description Respond to customer inquiries via phone, email, and chat in a timely manner. Provide product or service information... ...handle customer complaints effectively and provide insightful solutions. Qualities and Traits: Strong problem-solving abilities and...
20000 - 35000 Php
...Job Title: Customer Support Specialist Location: Onsite (Ortigas) Type: Full-Time Salary Range: ₱20,000 – ₱35,000 per month (For entry... ...Passion for games and/or Web3 products ~ Calm, patient, and solution-focused personality ~ Willing to work flexible hours,...- ...competitively priced products that span our customers’ credit lifecycle, including personal... ...skills. As a Customer Success Specialist , you will be accountable for providing... ...think quickly on the phone in finding solutions for customers. Strong financial acumen...
- ...About the Role: We’re looking for a strategic, partner-focused Customer Success Specialist to drive onboarding, retention, and relationship health across our B2B accounts. You’ll be the voice of the partner internally—ensuring their goals are met, escalations are resolved...
- ...Description Provide exceptional customer support through various communication channels. Assist customers in resolving issues and queries related to products and services. Manage customer accounts and maintain accurate records of customer interactions. Collaborate...
- ...We are looking for a Customer Service Representative – Local Account who will handle inbound and outbound customer inquiries through phone, chat, email, and social media. The role involves assisting customers with questions about products, services, orders, and promotions...
- ...This is a sample JD : Key Responsibilities: Respond to customer inquiries via email, chat, and other support channels. Troubleshoot and resolve issues related to account access, transactions, and platform functionality. Escalate complex cases to specialized teams...
- 1. Respond to customer queries in a timely and accurate way, via phone, email or chat 2. Identify customer needs and help customers use specific features 3. Analyze and report product malfunctions (for example, nearly expired food) 4. Update internal databases with...
- ...Description Provide exceptional customer support via phone, email, and chat. Assist customers with inquiries, issues, and product-related questions. Document and track customer interactions in the support system. Collaborate with cross-functional teams to...
- ...Description Assist customers with inquiries via phone, email, and chat. Resolve customer issues promptly, ensuring satisfaction and retention. Document customer interactions and feedback for continuous improvement. Collaborate with team members to provide a...
- ...Description Provide excellent customer support via phone, email, and chat channels. Address customer inquiries and troubleshoot issues effectively. Document customer interactions and feedback in the support system. Collaborate with team members to improve...
- ...Description Provide excellent customer service via phone, email, and chat. Assist customers with product inquiries and troubleshooting. Maintain accurate records of customer interactions and feedback. Collaborate with team members to resolve issues and improve...
- ...Job Description: Design and lead the implementation of a solutions architecture across a group of specific business applications or... ...standards and services, as well as the design of standard and custom software configurations. Consult with application and infrastructure...
- ...Responsibilities Cantonese Bilingual responsibilities usually involve handling customer support, communication, and business tasks in both Cantonese and English (sometimes Mandarin too), depending on the company. Job Requirements Highschool Graduate No...
- ...Key Responsibilities Handle inbound and outbound customer interactions via phone, email, and chat. Provide accurate information and resolve customer inquiries efficiently. Assist customers with account concerns, billing, orders, technical support, or service...
- ...Description Translate written documents from Cantonese to English and vice versa. Assist in real-time interpretation during meetings and conference calls. Ensure accuracy and cultural relevance in translations. Collaborate with team members to maintain consistency...
- Will assist customers with their needs. - At least Highschool graduate with or without experience. - Fluent in English, Cantonese. - Can write, read and speak Cantonese
- ...Will assist customers with their needs. - At least Highschool graduate with or without experience. - Fluent in English, Cantonese. - Can write, read and speak Cantonese Responsibilities: You will answer inquiries relating to products, services, and current...
- ...PG PAWN INC is looking for Sales & Customer Relations Specialist Department: Business Development / Operations Reports To: Operations & Business Development Manager / President Employment Status: Full-Time Key Responsibilities Generate leads and promote...
- ...Description: • Answer customer calls, emails, or messages. ○ Provide clear and helpful information. • Handle customer questions and complaints. ○ Find solutions or direct issues to the right team. • Assist customers with healthcare benefits, claims, or service...
- ...food products tailored to the Philippine market. Position: Solutions Project Manager Company Industry: Food Manufacturing... ...with business goals Identify market opportunities through customer research, data analysis, and competitive analysis Act as the...
- ...About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and... ...preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball...
- ...architecture. Architectural Guidance Provide expert consultation on enterprise software design, integration, and scalability, ensuring solutions meet both technical and business requirements. Problem-Solving & Analysis Diagnose complex technical issues, propose...
- ...Salesforce Solutions Architect (Platform Enablement, Solution Design, and Best-Practice Implementation) Engagement Type: Full-time... ...to operational outcomes (revenue, cost, productivity, risk, customer experience), ensuring Salesforce capabilities are used intentionally...
- ...AEST Role Overview: We are seeking an experienced NetSuite Solution Architect / Lead Consultant to join our team on a contract... ...of the client’s own operations. Who We Are: We are a customer-focused organization that puts people at the heart of everything...
- ...a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients... ...People First. We are looking for a Analyst, People Solutions to join our team and be responsible for accurate data collection...Remote job
- ...continues to expand its market presence since its re-establishment in 2023, driven by innovation and customer satisfaction. Position: Product Manager – Business Solutions Industry: Distributor Company Location: Ortigas, Pasig City Schedule: Monday to Friday...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Cantonese Customer Solutions Specialist. Be the first to apply!
