Customer Success Specialist
Full-time
E88 Ventures, Inc.
About the Role:
We’re looking for a strategic, partner-focused Customer Success Specialist to drive onboarding, retention, and relationship health across our B2B accounts. You’ll be the voice of the partner internally—ensuring their goals are met, escalations are resolved, and opportunities are unlocked.
Key Responsibilities:
- Own the end-to-end onboarding of new B2B partners - could be virtual or F2F
- Conduct regular check-ins, KYC (office address, contract status, org changes) , health reviews, and upsell conversations
- Coordinate with Helpdesk, QA, and TQC to ensure partner-impacting issues are resolved
- Maintain and update partner dashboards, feedback loops, and escalation logs
- Collaborate with the other departments to refine partner-facing materials
- Flag product or service gaps based on partner feedback and usage trends
Qualifications:
- 2+ years in Customer Success, Customer Service, or Account Management
- Strong English and Tagalog communication skills
- Motorcycle enthusiast or someone familiar with motorcycle culture
- Comfortable in a start-up environment with evolving processes
- Willing to work on-site in Kapitolyo, Pasig City
- Self-motivated and adaptable
Why Join Us?
- Be part of a growing start-up with big ambitions
- Supportive, close-knit team culture
- Opportunities to shape processes and grow your career from the ground up
- Work in an industry fueled by passion and community
If you’re fluent in Tagalog and English, love motorcycles and EVs, and thrive in a fast-paced environment, we’d love to meet you. Prior customer experience is a plus—but not required!
Vacancy posted 13 hours ago
Similar jobs that could be interesting for youBased on the Customer Success Specialist in Pasig vacancy
- ..., flexible, and competitively priced products that span our customers’ credit lifecycle, including personal loans, credit cards, and... ...and well-developed communication skills. As a Customer Success Specialist , you will be accountable for providing an amazing customer...
- ...About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital... ...connectivity. Your contributions will be vital to our team's success in a dynamic environment. Instrumental in the success and...
- What You’ll Do: Connect & Convert: Engage assigned clients via phone and email to provide market insights and drive sales. Build Bonds: Master the art of conversational flow to build rapport and manage client relationships professionally. Problem Solve: Address...
- ...We are looking for a Customer Service Manager who is passionate about leadership, driven by performance, and committed to delivering world-class customer satisfaction. Responsibilities: Handle customer calls via phone, email, or chat Provide accurate information...
- ...countries, covering more than 90% of the world’s population. For more information, visit Job Description NielsenIQ’s Customer Success team places our clients at the center of everything we do. As part of the Analytics & Insights team, you will support in...
- ...Why ClearSource? ClearSource is hiring a Customer Success Specialist to support an exciting new partnership with a US-based B2B startup serving the dental industry. Our client works directly with dental practices across the United States, offering a platform that helps...
- ...Position Title: Client Success Manager Work Arrangement / Work Shift: Primary shift 6:00 PM – 3:00 AM PHT, giving overlap with EMEA... ...of the client’s own operations. Who We Are: We are a customer-focused organization that puts people at the heart of everything...
- ...We are looking for a Customer Service Representative – Local Account who will handle inbound and outbound customer inquiries through phone, chat, email, and social media. The role involves assisting customers with questions about products, services, orders, and promotions...
- ...Description Provide excellent customer service via phone, email, and chat. Assist customers with product inquiries and troubleshooting. Maintain accurate records of customer interactions and feedback. Collaborate with team members to resolve issues and improve...
20000 - 35000 Php
...Job Title: Customer Support Specialist Location: Onsite (Ortigas) Type: Full-Time Salary Range: ₱20,000 – ₱35,000 per month (For entry to mid-level roles with some Web3 exposure) About the Role – Customer Support Specialist (Full-Time) RealGo is looking for...- ...Description Provide exceptional customer support via phone, email, and chat. Assist customers with inquiries, issues, and product-related questions. Document and track customer interactions in the support system. Collaborate with cross-functional teams to...
- ...Description Assist customers with inquiries via phone, email, and chat. Resolve customer issues promptly, ensuring satisfaction and retention. Document customer interactions and feedback for continuous improvement. Collaborate with team members to provide a...
- ...Description Provide excellent customer support via phone, email, and chat channels. Address customer inquiries and troubleshoot issues effectively. Document customer interactions and feedback in the support system. Collaborate with team members to improve...
- ...Description Respond to customer inquiries via phone, email, and chat in a timely manner. Provide product or service information to customers and resolve any issues they may have. Document customer interactions and maintain accurate records of conversations....
- 1. Respond to customer queries in a timely and accurate way, via phone, email or chat 2. Identify customer needs and help customers use specific features 3. Analyze and report product malfunctions (for example, nearly expired food) 4. Update internal databases with...
- ...This is a sample JD : Key Responsibilities: Respond to customer inquiries via email, chat, and other support channels. Troubleshoot and resolve issues related to account access, transactions, and platform functionality. Escalate complex cases to specialized teams...
- ...About the Role Are you a tech-savvy customer service professional with a sharp eye for detail and a passion for... ...succeed? We are looking for a Customer Experience Specialist to join our global Customer Success Team. In this role, your primary focus will be providing...
- ...Responsibilities Maintain and update customer records accurately in the system. Handle returns, refunds, and exchanges in compliance with company policies. Follow up with customers to ensure timely resolution of issues and overall satisfaction. Communicate...
- ...Job Description We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service. Responsibilities: Handle customer inquiries via phone, email, or chat Provide product and pricing...
- ...Job Description We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support. Responsibilities: Respond to financial inquiries via phone, chat, or email...
- ...Description Provide exceptional customer support through various communication channels. Assist customers in resolving issues and queries related to products and services. Manage customer accounts and maintain accurate records of customer interactions. Collaborate...
- ...Under the direct supervision of the Facility Manager, the Storage Specialist helps promote and grow the company within the Philippines and primarily acts as a front liner in dealing with customers and provides exceptional customer service, performs admin roles and documentation...
- ...the largest IT Company for over 49 years in the industry providing technology and electronics consultant. Position: Customer Support Specialist (open for entry level) Industry: IT Company Location: Ortigas, Pasig City Salary: Php18,000 – Php25,000 Schedule...
- ...PG PAWN INC is looking for Sales & Customer Relations Specialist Department: Business Development / Operations Reports To: Operations & Business Development Manager / President Employment Status: Full-Time Key Responsibilities Generate leads and promote...
- ...Respond to customer inquiries and resolve their issues via email, phone, or chat. Assist customers with placing orders, tracking shipments, and processing returns. Provide product information and recommendations to customers. Maintain accurate records of customer...
- ...person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience, staying one step ahead, and making sure everything runs smoothly . If that sounds like you , don't wait - apply now...
- ...Description: • Answer customer calls, emails, or messages. ○ Provide clear and helpful information. • Handle customer questions and complaints. ○ Find solutions or direct issues to the right team. • Assist customers with healthcare benefits, claims, or service...
- ...Amenable to work onsite Responsible for successfully completing the required basic training.... ...functions with help from co-workers, specialists and managers on non-basic issues. Must... ...but are not limited to: Responds to customer questions via telephone and written...
- ...while maintaining confidentiality, data integrity, and a strong customer service focus. WHAT YOU WILL DO You'll provide Learning &... ..., our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing...
- ...The Product Specialist will play a pivotal role in driving the success of our software products and solutions. He/she will collaborate closely with cross-functional... ...as development, design, growth, marketing, and customer support, to ensure the delivery of exceptional...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Specialist. Be the first to apply!
