Customer Service / Admin Assistant
Full-time
Advance Step International Manpower Services Inc
- College graduate or with experience as customer service
- Decision-making skills to work autonomously and manage specific tasks
- Communication and collaboration skills to support personnel, management and clients
- Organizational skills to maintain order and ensure executives attend appointments and meet deadlines
- Writing skills to ensure emails, letters, documents and social media posts uphold the brand identity
- Familiarity with data entry software, such as Excel, Sheets or Typeform
- Proficiency in office software (Microsoft Office, Google Suite)
- Calendar and schedule management skills
- Knowledge of office procedures and equipment
- Familiarity with customer service principles
- Ability to handle confidential information responsibly
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Responsibilities:
Vacancy posted 2 days ago
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