Information Technology Risk Officer - UK Banking and Financial Services

We are hiring on behalf of a client.

Job title: Information Technology Risk Officer – UK Banking and Financial Services

Work setup: 100% onsite at Eton Centris, Quezon City
Work shift: Shifting
Start date: ASAP
Openings: 1

Qualifications

• College graduate.
• At least 5–6 years of relevant experience as a Risk Officer in the BPO or shared services industry.
• Strong understanding of risk management controls.
• Excellent influencing and interpersonal skills, with strong cross-cultural awareness and sensitivity.
• Proficient in Excel and PowerPoint.
• Prior experience in compliance and security-related activities is preferred.
• Strong analytical and creative problem-solving abilities, including the ability to identify alternatives when established procedures are not available.
• Sound judgment and decision-making skills.
• Good understanding of and hands-on experience with operations and quality processes.
• Exposure to a voice or collections line of business is an advantage.
• Strong operational risk experience, including managing first-line risks such as root cause analyses (RCAs), operational risk events, and risk assessments.

Role focus

This role focuses on operational risk management. Applicants with experience solely in IT or cybersecurity risk operations are not the target for this position.

Roles and responsibilities

• Establish and maintain policies, processes, and standards to identify, assess, measure, manage, and report risks, including systemic operational risks. Support the development and timely execution of remedial action plans.
• Provide oversight and support the consistent implementation of control measures across multiple lines of business.
• Implement and monitor controls to meet contractual risk requirements and maintain operational effectiveness.
• Investigate security incidents and support Ombuds-related investigations as needed.
• Build and maintain strong working relationships with key stakeholders in customer organizations, particularly those involved in risk functions.
• Act as a key point of reference for the risk-management framework and business risk profile, providing guidance and decisions where appropriate.
• Apply policies and procedures to meet ISO 27001 requirements and other applicable standards for existing accounts and proposed solutions for new business.
• Maintain a strong understanding of data privacy regulations and controls, including PCI-DSS, SSAE, and HIPAA.
• Participate in location crisis-management forums, update delivery leaders on ongoing situations, stay informed about evolving events, and highlight relevant risks.
• Align location-level execution with the strategic risk-management and operational-efficiency priorities set by the Practice Head.
• Commit to continuous personal development and skill enhancement.

What we offer

• Competitive salary package.
• Quarterly performance bonus.
• HMO coverage from day one, with free dependents.

How to apply

Apply here: