Production Team Leader
Full-time
J-K Network Services
Company Profile: An IT BPO company recognized as the leading global provider of comprehensive and innovative IT services that help clients adapt to the digital world.
Position: Thai Speaking Team Leader
Industry: BPO Company
Salary: Negotiable
Location: Metro Manila
Schedule: Shifting
Benefits:
•Good ambiance environment
• Retirement Plan
• Allowance
• Night differential
• Flexible working arrangements
• HMO and Life Insurance
• Maternity leave and vacation leave
• Purchase Plan
Requirements:
• Filipino that can speak, read and write the Filipino Language.
• Open for Thai nationals that are currently residing outside the Philippines.
• Open for undergraduate and high school graduates.
• With at least a year of work experience in Team Lead is an advantage.
• Experience in customer service is a plus
•Willing to work within Metro Manila and shifting schedule
Responsibilities
• Manage the team to ensure smooth and efficient daily operations.
• Review performance dashboards, monitor scores, and provide support to agents based on performance parameters.
• Support agents in resolving basic issues and escalate complex problems.
• Ensure the team provides excellent customer service.
• Oversee and support the team through various processes.
Recruitment Process:
• HR Interview
• Language Assessment (written assessment and interview)
• Final Interview
Vacancy posted 17 hours ago
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