Fraud Team Leader
Full-time
J-K Network Services
This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choice in all areas of back-office & call center.
Position: CS Team Leader (Fraud Financial)
Company Industry: BPO Company
Work Location: BGC, Taguig City
Work Schedule: Shifting Schedule
Salary: Php40,000 - Php65,000 package
Work Set Up: Work on Site
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Career development opportunities
- Leaves Annually
JOB RESPONSIBILITIES:
- Manage the team's daily operations, including knowledge, procedure, and attendance compliance.
- Handle customer and internal stakeholder escalations
- Offer team members regular mentoring, structured reviews, and performance feedback.
- Work together with training and quality departments to bridge knowledge gaps and promote operational excellence.
- Maintain a high standard of service quality and adherence to contractual duties.
RECRUITMENT PROCESS: (ONLINE)
- Initial Interview
- Final Interview
- Job Offer
Look for: Ms. Kendra
- Bachelor's Degree holder
- With 3 years of experience in 4+ years in fraud financial role
- Has experience for at least 1 year in team leader role
- amenable to work on shifting schedule and work on site.
- amenable to work on site.
Vacancy posted a month ago
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