Sales and service engineer

Company Description HMC Sales & Service Pte Ltd was established in 1990 to provide reliable products and high-quality services to the regional semiconductor and electronics industry. Over the years, the company has expanded its presence with offices in the Philippines (since 1997) and Shenzhen (since 2004). These regional offices enable HMC to maintain close relationships with customers and respond quickly to market needs. The company focuses on meeting the growing demands and expectations of semiconductor and electronics manufacturers by delivering dependable solutions and responsive technical support.

Role Description This is a full-time Sales and Service Engineer role based in Muntinlupa City with a hybrid work arrangement, allowing some work-from-home flexibility. The Sales and Service Engineer will support customers in the semiconductor and electronics industry through technical consultation, equipment installation, commissioning, and preventive maintenance. Daily responsibilities include diagnosing and resolving equipment issues, performing routine service visits, and preparing service reports and documentation. The role also involves engaging with customers to understand their operational needs, presenting product solutions, assisting in demonstrations or trials, and coordinating with internal teams to ensure timely delivery of parts and services. The engineer will be expected to maintain up-to-date technical knowledge of company products, comply with safety standards, and contribute to continuous improvement of service processes.

Qualifications

• Strong technical aptitude in electronics, semiconductor equipment, or related engineering fields, with the ability to understand equipment specifications and troubleshooting procedures.
• Experience in equipment installation, commissioning, maintenance, and repair, preferably within the semiconductor or electronics manufacturing environment.
• Effective customer-facing skills, including clear communication, professional presentation, and the ability to build long-term relationships with technical and non-technical stakeholders.
• Competence in documentation and reporting, including creating service reports, maintaining maintenance records, and using basic office and productivity software.
• Ability to work independently in the field, manage multiple service assignments, and prioritize tasks in a dynamic, time-sensitive environment.
• Bachelor’s degree or diploma in Electrical, Electronics, Mechanical, Mechatronics, or related engineering discipline, or equivalent practical experience.
• Willingness to travel to customer sites within the region and adhere to safety, quality, and compliance standards.
• Prior experience in a sales-support or technical sales role is an advantage, including familiarity with preparing quotations, assisting in product selection, and supporting demonstrations.