Training Specialist

Turn Customer Learning Into Greater Global Social Impact

Our client is a leading social-good technology company helping nonprofits, foundations, corporations, and public-sector organizations turn purpose into measurable impact. They provide integrated solutions for fundraising, donor engagement, case management, grantmaking, corporate social responsibility, and volunteer management. By combining purpose-built software, data intelligence, and responsible AI, our client helps mission-driven organizations simplify operations, strengthen supporter relationships, improve decision-making, and direct more time and resources toward the communities and causes they serve.

About the Role

Make every lesson travel further. As a Training Specialist , you'll transform social-good technology into engaging learning experiences that help nonprofit customers succeed. Create AI-powered content, lead virtual education, and strengthen product adoption while building sought-after customer training expertise and taking your career global-without leaving the Philippines.

Your Global Career at a Glance

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit:
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Required Skills & Abilities

• 3 to 5 years of relevant experience in training, learning and development, customer education, virtual facilitation, or a related field
• Ability to ask clarifying questions before content development or facilitation and validate training requests against actual customer needs
• Ability to conduct basic needs assessments independently with stakeholders for standard content types
• Ability to build training content from provided designs, templates, and scripts and apply async-first learning principles with guidance
• Ability to facilitate live virtual sessions from detailed guides, manage unexpected or off-script questions calmly, and provide appropriate follow-up
• Ability to structure standard content types, such as feature walkthroughs and onboarding modules, for self-paced consumption by removing facilitator-dependent interactions and incorporating knowledge checks
• Strong verbal and written communication skills, with confidence in presenting to large virtual audiences
• Strong attention to detail and time-management skills to ensure sessions begin and end as scheduled and content deadlines are met
• Ability to use AI production tools, including Synthesia and Claude, with guidance and according to established templates and workflows
• Understanding of the need to review AI-generated training content before customer delivery
• Ability to apply QA checklists consistently and identify issues before content becomes customer-facing
• Ability to learn new tools independently through self-exploration
• Ability to communicate clearly and proactively with immediate teammates and prevent blockers for adjacent functions
• Ability to complete assigned deliverables on time with guidance and raise risks early
• Ability to manage concurrent projects without compromising quality

Technical & Working Requirements

• Reliable internet connection and professional home office setup suitable for virtual facilitation
• Ability to present and facilitate remotely for extended periods
• Proficiency with video conferencing platforms, such as Zoom or equivalent tools, and virtual classroom management
• Availability to overlap with U.S. business hours as required for live webinar facilitation

Your Daily Tasks

• Host virtual customer events for nonprofit customers and deliver professional, welcoming, and well-paced online learning experiences
• Facilitate scripted live webinars according to standard agendas and lesson plans with accuracy and confidence
• Produce educational videos from existing templates and scripts using AI production tools, including Synthesia
• Apply established QA checklists before educational content becomes customer-facing
• Maintain accurate and current LMS content to ensure customers receive up-to-date information
• Answer customer questions during live sessions respectfully and informatively
• Escalate complex or off-script customer questions through the appropriate channels
• Communicate proactively when deliverable timelines are at risk
• Collaborate with teammates and ask clarifying questions before work begins to ensure training addresses actual customer needs
• Apply async-first learning principles and structure appropriate content for self-paced consumption

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026 , Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!