Infrastructure and Data Center Specialist

Duties and Responsibilities:

1. Provide technical or professional expertise within the assigned area of responsibility and serve as a resource to management and other employees, as required.

2. Exercise independent judgment in analyzing issues, developing recommendations, and carrying out assigned responsibilities within the level of authority.

3. Provide guidance and technical support to employees and other stakeholders without necessarily exercising direct supervisory authority.

4. Coordinate with concerned departments, Business Units, and external parties in the performance of assigned responsibilities.

5. Identify risks, issues, opportunities, and areas for improvement and recommend appropriate actions to management.

6. Contribute to the development and improvement of policies, procedures, systems, standards, and work processes within the area of expertise.

7. Support the implementation of organizational and departmental goals, plans, programs, and initiatives.

8. Maintain and continuously develop the technical or professional knowledge and competencies required by the position.

Key Accountabilities:

1. Installation and maintenance of both hardware and software.

2. Troubleshooting of network connection and server problems.

3. Conduct backups of all operational and other data needed.

4. Prepare recommendations and other reports or documentation needed to be included in all the services done.

5. Perform other duties assigned by the Team Lead or immediate supervisor.

6. Maintain IT infrastructure on-premises and in the cloud and attend to technical issues.

7. Escalate complex network/server issues to managed service providers.

8. Document any technical activity, incident, or changes, and escalate critical issues to the immediate superior.

9. Assist in keeping track of IT assets and updating the inventory.

10. Gain and maintain technical capabilities to ensure effective support to end users.

11. Set up staff workstations with PCs, Macs, phones, and laptops.

12. Work with vendors to implement and maintain network-related solutions.

13. Work with wired and wireless data network providers to debug and resolve customer-affecting service issues.

14. Create and disable users' accounts for M365 and Active Directory.

15. Maintain LAN and WAN development principles.

Work Environment:

a. Primarily office-based work involving extensive use of computers and other information technology equipment.

b. Requires prolonged periods of computer work, system analysis, software development, technical documentation, virtual and in-person meetings, and user support activities.

c. May require travel to Company offices, operating sites, or other work locations to support system implementation, training, testing, deployment, troubleshooting, and other business requirements.

d. May be required to render work beyond regular office hours, including weekends or holidays, during system implementations, payroll processing, maintenance activities, critical incidents, disaster recovery exercises, or other business-critical operations.

2. Tools and Equipment. Uses Company-issued computer equipment, approved software applications, development tools, collaboration platforms, communication facilities, and other information technology resources necessary for the effective performance of assigned responsibilities.

Job Requirements:

1. Educational Requirement: Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, Software Engineering, or a related field.

2. Experience: At least 1–3 years of working experience in a related field is required. Must be familiar with establishing processes and procedures; common virtual machines, networking, and firewall management; willing to work long hours or on a shifting schedule; good written and oral communication skills; amenable to work in the Tagum office. Fresh graduates are encouraged to apply. Proficiency in Power BI for data visualization and reporting.