Key Account Manager
Full-time
Converge ICT Solution
Role Description
- This is a full-time on-site role for a Key Account Manager. The Key Account Manager will be responsible for managing key client accounts, developing and implementing business plans, providing exceptional customer service, and overseeing key account relationships on a day-to-day basis.
Qualifications:
- At least 5 corporate/enterprise sales experience in Telecom, IT or High Tech Solutions
- Analytical Skills and Business Planning
- Account Management and Customer Service
- Experience in managing Key Accounts
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Knowledge of the telecommunications industry is a plus
- Bachelor's degree in Business Administration or related field
Areas of Responsibility:
New Revenue Generation
- Generate new revenue through new customer acquisition and/or generate more revenue from assigned base accounts
- Maintain base account revenue by eliminating or reducing the chance of churn
- Contract renewal and negotiation
- Maintain a healthy sales funnel that has integrity of at least 3x of the monthly new revenue target
Account Management
- Develop good working relationship at all levels within the customers environment – decision maker, influencer, buyer
- Be the main point of contact of customers
- Regularly visit and communicate with customers, relaying any customer feedback to the organization
Reporting and Market Information
- Regular updates on the CRM ensuring all customer information is complete and updated
- Regular and prompt reporting of performance
- Relay market and competitive information gathered to internal teams
Vacancy posted 29 days ago
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