Healthcare Customer Service Representative
Full-time
Lexie
Description - Provide excellent customer service to patients and healthcare providers.
- Handle inbound and outbound calls regarding patient inquiries and concerns.
- Assist in scheduling appointments and managing patient records.
- Resolve issues with professionalism and patience, ensuring customer satisfaction.
- Utilize technical systems to log calls and track customer interactions.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 0–2 years in a customer service role, preferably in healthcare.
- Skills and Competencies: Strong English language proficiency, excellent interpersonal skills, demonstrated customer service abilities, technical proficiency with healthcare systems, and effective problem-solving skills.
- Qualities and Traits: Empathetic, detail-oriented, and able to work in a fast-paced environment.
- Responsibilities and Duties: Ability to work collaboratively within a healthcare team and maintain confidentiality of patient information.
Vacancy posted more than 2 months ago
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