Customer Service Representative - Healthcare 20K/month + 20K Holiday Bonus!
Full-time
Sagility Philippines B.V. Branch Office
As a Customer Service Representative - Healthcare at Sagility Philippines, you'll play a crucial role in providing exceptional customer service to our clients in the healthcare industry. This full-time position is based in Quezon City, Metro Manila, and offers the opportunity to be part of a dynamic team delivering high-quality support to customers.
What you'll be doing
- Respond to inbound customer inquiries via phone, email, and chat, providing friendly and knowledgeable assistance
- Resolve customer issues and concerns in a timely and professional manner
- Accurately document customer interactions and maintain detailed records
- Identify customer needs and recommend appropriate solutions
- Collaborate with cross-functional teams to ensure customer satisfaction
- Adhere to established policies, procedures, and service-level agreements
- Continuously improve your product knowledge and customer service skills
What we're looking for
- Associate Grad, SHS Grad or College level -2 yrs with at least 6 months bpo exp or
- College Graduate no experience needed
- Excellent verbal and written communication skills in English
- Strong problem-solving and critical thinking abilities
- Proficiency in using computer systems and software applications
- A friendly, patient, and empathetic demeanour when interacting with customers
- The ability to work in a fast-paced, dynamic environment and adapt to changing priorities
What we offer
At Sagility Philippines, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health and wellness coverage
- Opportunities for career development and growth
- Flexible work arrangements to support work-life balance
- Team-building activities and social events
- A comfortable and modern work environment
Vacancy posted a month ago
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