Customer Service Representative
TGT Global
THE CAREER WHERE SERVICE SHINES!
Manage customer inquiries, support daily operations, and help deliver exceptional service.
Feel-good daily with ViTAL Perks!
Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
Vibrant City Location: Work in Alabang, BGC, Eastwood (QC) or Cebu (Day Shift!)
Your Profile in Customer Service
What You'll Bring
Has at least 2–3 years of customer or technical support experience
Can handle basic support tasks (e.g., password resets)
General skill in the use of MS Office and other standard software applications required for the role
Amenable to work full on-site in BGC/Alabang/Eastwood/Cebu
Amenable to start ASAP
About You
Strong written and verbal communication skills
Demonstrates effective people skills and sensitivity when dealing with others
Comfortable speaking to customers over the phone; speaks clearly and explains things simply
Organized, detail-oriented, and good at managing time
Ability to work both independently and in a team environment
YOUR DAY-TO-DAY TASKS
Customer Support
Answer phone calls politely and professionally
Help clients with basic questions or requests, such as checking ticket updates or resetting passwords
Monitoring service ticket progress and escalating tickets as required
Make sure communication with clients and vendors is smooth and positive
Welcome and support visitors (virtually) and direct their inquiries to the right team
Keep records, contact lists, and files updated and organized
Support the team with general administrative tasks
#WeAreTGT: Great Place to Work® Certified™
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
Experience our seamless 100% virtual recruitment. Apply anytime, anywhere!
Vacancy posted a month ago
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