Partner Success Officer
Full-time
eTap Inc.
We're looking for a Partner Success Officer!
Sole responsibilities for the position:
Partner Success and Relationship Management
● Assist the Partner Success Department in developing and maintaining strong relationships with our existing partners (KA/ISP)
● Collaborate with partners to understand their needs, address inquiries, and provide basic guidance on our platform features and internal processes thru On-boarding & Quarterly Business Review.
● Assist in tracking and monitoring partner performance against success metrics and KPIs (Sales & SLA reports & Viber Support groups)
Partner Enablement and Coordination
● Support the onboarding process for new partners (ISP), ensuring all necessary documentation and resources are provided in a timely manner.
● Collaborate with internal teams to coordinate the retention of store partners, ensuring smooth integration and implementation.
● Assist in creating reports and resources to educate partners on our platform features, best practices, and integration guidelines.
Data Analysis and Reporting
● Help gather and analyze partner data to provide insights on partner performance and identify areas for improvement. (Monthly Sales Report from Finance)
● Assist in preparing reports and presentations on partner performance, growth, and Satisfaction (BR Deck)
● Assist in conducting Monthly and Quarterly Business Reviews side by side with Partner Success Supervisor.
● Maintain accurate records and documentation related to partner interactions and progress. (MOA Inventory and Finance Sheet update)
● Perform other duties as required or assigned.
Further standards on what we're looking for
● Willingness to travel when required.
● Performs such other duties as may be assigned from time to time.
Vacancy posted 7 days ago
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