Customer Support Representative - Medicare Supplement (MedSupp)

Role Description

We are looking for a Customer Support Representative to join Medicare Supplement account. The role involves providing professional voice-based customer support, addressing account and service concerns, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound customer calls regarding Medicare Supplement services and accounts.
• Address customer inquiries, account concerns, and service-related requests.
• Provide accurate information and appropriate solutions to customers.
• Assist with account updates and other customer service transactions.
• Document customer interactions accurately in the appropriate systems.
• Escalate complex concerns when necessary.
• Maintain professionalism and excellent customer service throughout every interaction.
• Follow company policies, quality standards, and established procedures.

Qualifications

• At least 2 years of college completed or a college graduate.
• Minimum 6 months BPO experience.
• Previous experience in a Customer Service role is preferred.
• International voice account experience is an advantage.
• No specific BPO account experience required.
• Good English communication skills
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite or in an assigned branch, depending on deployment.

Skills & Competencies

• Above-average English communication skills
• Strong verbal and interpersonal skills
• Good comprehension and active listening
• Analytical and problem-solving abilities
• Customer-focused attitude
• Basic knowledge of MS Office
• Ability to work independently and as part of a team
• Adaptability to changing schedules and work requirements