AML Regulatory Compliance Supervisor

OVERALL PURPOSE:
This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

RESPONSIBILITIES:
•  Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. 
Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments. 
•  Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off. 
•  Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback. 
•  Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers. 
•  Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners. 
•  Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail. 
•  Manage attrition risk through engagement, recognition, and early identification of disengagement signals. 
•  Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions. 
•  Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary. 
•  Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

SKILL AND QUALIFICATIONS:  
•  KYC Team Lead
•  3 to 5 years of KYC relevant experience
•  3 years of supervisory experience

OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Taguig Uptown Bonifacio Tower 3

Work Set up: Full onsite

Taguig

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