Customer Service Representative
Full-time
Work-1 Manpower Recruitment Services
A customer service representative in a call center serves as the main link between a company and its customers by answering questions, solving problems, and handling complaints
Key Responsibilities
- Handling Inbound and Outbound Calls: Answer incoming customer requests and occasionally make outbound calls for follow-ups or surveys.
- Resolving Issues: Troubleshoot technical problems, process product returns, or fix billing mistakes.
- Providing Information: Explain how products or services work and share accurate company details.
- Logging Interactions: Record customer details, questions, and solutions into a computer database or CRM (Customer Relationship Management) system.
- Escalating Problems: Transfer complex complaints to supervisors or specialized departments when necessary.
Essential Skills
- Active Listening: Pay close attention to what the customer says to understand their core issue.
- Empathy: Stay patient and show genuine care when dealing with upset or frustrated callers.
- Clear Communication: Speak and write clearly to make complex instructions easy to follow.
- Problem-Solving: Find quick and effective solutions using company guidelines and product knowledge.
- Computer Literacy: Navigate multi-line phone systems, chat software, and internal databases smoothly.
Vacancy posted 1 day ago
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