Customer Service Representative
Full-time
Gratitude Jobs Ahead HR Inc
Description - Interact with customers to provide and process information in response to inquiries, concerns, and requests regarding products and services.
- Handle customer complaints with empathy and professionalism while ensuring a resolution.
- Maintain customer accounts by updating information and tracking interactions.
- Collaborate with team members to improve customer experience and service delivery.
- Prepare reports to communicate customer feedback and service performance.
Requirements
- Educational Qualifications: High School Diploma or equivalent
- Experience Level: 1-3 years of experience in customer service or related field
- Skills and Competencies: Strong communication and interpersonal skills
- Qualities and Traits: Patience, adaptability, and problem-solving attitude
- Responsibilities and Duties: Ability to work in a fast-paced environment and multi-task effectively
- Working Conditions: Occasional overtime may be required during peak seasons
Vacancy posted 18 days ago
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