Customer Service Representative
Full-time
JetSon Manpower Agency
Job Overview
The Customer Service Representative is responsible for handling customer inquiries and providing excellent support across multiple communication channels, including phone, email, live chat, and Amazon messages. The role focuses on delivering a positive customer experience by resolving concerns efficiently, maintaining professionalism, and ensuring accurate customer information management. The CSR works closely with management to stay updated on product knowledge, company policies, and customer service standards while supporting daily operations in a fast-paced environment.
Key Responsibilities:
• Handle incoming customer calls related to billing, orders, product concerns, and general inquiries
• Make outbound calls for order confirmation, stock updates, and follow-ups
• Provide accurate and timely responses via phone, email, live chat, and Amazon messages
• Maintain professionalism and build strong customer relationships in every interaction
• Update and manage customer information in the database during and after each interaction
• Stay informed on product knowledge and company policies through coordination with management
Qualifications:
• At least 3 years of customer service experience (BPO preferred)
• Strong communication skills with close to native-level English proficiency
• Experience handling calls, chat, and email support
• Detail-oriented with good problem-solving skills
• Willing to work onsite and on a night shift schedule
Vacancy posted 11 days ago
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