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Technical Account Manager

Full-time

We Connect HR Solutions OPC

About the role

As a Technical Account Manager, you will serve as the primary technical liaison for our key accounts, ensuring seamless implementation and optimization of our systems engineering solutions.

Key responsibilities

  • Serve as the primary technical point of contact for assigned client accounts, providing expert guidance on systems engineering solutions and best practices

  • Manage the technical implementation and deployment of systems solutions, ensuring projects are delivered on time and within scope

  • Conduct regular technical assessments of client infrastructure and systems to identify optimization opportunities and potential improvements

  • Develop and maintain comprehensive technical documentation, system architectures, and configuration guides tailored to client requirements

  • Provide proactive technical support and troubleshooting to resolve complex systems issues and minimize downtime

  • Collaborate with internal technical teams to translate client requirements into actionable implementation strategies

  • Train client teams on system functionality, administration, and best practices to ensure effective utilization of deployed solutions

  • Monitor system performance and health metrics, delivering regular reports and recommendations to stakeholders

  • Identify upselling and cross-selling opportunities based on client needs and system usage patterns

  • Maintain detailed account records and ensure timely follow-up on client requests and technical matters

What we're looking for

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field

  • 3-5 years of experience in a technical account management, systems engineering, or similar client-facing technical role

  • Strong understanding of systems engineering principles, including architecture design, integration, and deployment methodologies

  • Demonstrated experience managing complex technical implementations and resolving system-related challenges

  • Excellent technical documentation and communication skills, with the ability to explain complex concepts to both technical and non-technical stakeholders

  • Proficiency in systems analysis tools, infrastructure monitoring platforms, and configuration management systems

  • Knowledge of industry standards and best practices in systems engineering and IT operations

  • Strong project management capabilities and experience working with cross-functional teams

  • Problem-solving mindset with a proactive approach to identifying and resolving client issues

  • Proven ability to build and maintain strong client relationships over time

  • Experience with cloud platforms, virtualization technologies, or network systems is highly desirable

  • Relevant certifications such as CISSP, AWS, Azure, or PMP are advantageous but not essential

Vacancy posted 13 hours ago
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