PHRN Team Lead/QA/Quality Lead
Full-time
MetHealth
- Lead and mentor the PHRN team to ensure high standards of quality in operations.
- Oversee quality assurance processes and implement improvements based on findings.
- Work collaboratively with account management and customer service teams to enhance client relations.
- Resolve complex issues and improve problem-solving capabilities within the team.
- Maintain financial literacy to ensure budget adherence and resource management.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field such as Business Administration or Healthcare Management.
- Experience Level: 1–3 years of experience in a supervisory or team lead role.
- Skills and Competencies: Proficient in English language, account management, customer service, and Salesforce.
- Responsibilities and Duties: Capable of leading a team, conducting training, and implementing quality assurance protocols.
- Qualities and Traits: Strong problem-solving skills and a team player mindset.
Vacancy posted more than 2 months ago
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