USRN Team Lead
Our Clients
Job Title: USRN Team Lead
Work Setup: Onsite – Ortigas
Shift: Night Shift
Job Summary
We are looking for an experienced USRN Team Lead to lead a team supporting Utilization Management Review (UMR) operations in a healthcare BPO environment. The ideal candidate is an active US Registered Nurse with a strong acute hospital background, hands-on UMR experience utilizing InterQual and MCG guidelines, and proven leadership experience managing healthcare operations teams. This role is responsible for driving operational excellence, ensuring clinical quality, coaching team members, and meeting client performance expectations.
Key Responsibilities
- Lead, coach, and manage a team of clinicians to achieve quality, productivity, and service level targets.
- Monitor daily operations and ensure compliance with client requirements, regulatory standards, and internal policies.
- Provide clinical guidance and support on utilization management review cases using InterQual and MCG criteria.
- Conduct performance coaching, quality reviews, and regular feedback sessions to improve team performance.
- Manage team attendance, scheduling, and workload distribution.
- Handle escalations and resolve operational and clinical issues in a timely manner.
- Partner with Operations, Quality, Training, and Workforce Management teams to drive continuous process improvement.
- Prepare operational reports and communicate performance metrics to leadership.
- Foster a collaborative, high-performing, and patient-focused work environment.
Qualifications
- Active and unrestricted US Registered Nurse (USRN) License ( New York license preferred ).
- Active Philippine Registered Nurse (PHRN) License .
- Minimum of 3 years of acute hospital experience , preferably in Emergency Room (ER) or Operating Room (OR) settings.
- At least 1 year of Utilization Management Review (UMR) experience using InterQual and MCG clinical guidelines.
- Minimum of 2 years of Team Lead experience in a healthcare BPO environment.
- Strong leadership, coaching, and people management skills.
- Excellent verbal and written English communication skills.
- Strong analytical and critical thinking skills with the ability to make sound clinical decisions.
- Proficient in Microsoft Office applications and healthcare documentation systems.
- Willing to work onsite in Ortigas on a night shift schedule.
Vacancy posted 23 days ago
Similar jobs that could be interesting for youBased on the USRN Team Lead in Pasig vacancy
- ...meaningful work in communities around the world We are a global team, united by our desire to connect diverse people with common... ...partnerships, we'll always find EMPATHY WHAT IS YOUR ROLE As a Team Lead, you are responsible for executing processes defined by the...
- ...SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With... ...order to invent the mobility of tomorrow. Context A CAD Team Lead manages CAD drafters, standardizes modeling workflows, and...
- ...data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. As a Client Operations Team Lead, you will be responsible for overseeing the daily productivity of teammates and ensuring high levels of customer engagement. They...
- ...SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With... ...order to invent the mobility of tomorrow. Context Revit Team Lead manages BIM/Revit modelers, standardizes modeling workflows...
- ...global marketplace. Job Description The key focus for the Team Leader supporting operations is to manage the day-to-day... ...person running a team for a sizable international account. The team lead will work collaboratively with the onshore lead and provide direction...
- ...that impact them. ~4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating! Roles & Responsibility Support the Team Lead in overseeing the day-to-day operations of a team of at least 34 employees to ensure operational goals and service levels are...
- ..., cybersecurity and intelligent edge, we guide organizations through complex digital decisions. About the role As an Admin Team Lead , you will be responsible for the overall smooth operation of the office facility. You will oversee administrative support for teammates...
- ...issues that impact them. ~4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating! Roles & Responsibility Lead a team of Customer Service Professionals. Respond to clients on any process related queries and manage 1st level escalations. Monitoring...
- ...SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With... ...in order to invent the mobility of tomorrow. Context The Team Lead, Track Design and Alignment leads a relatively small team that...
- COMPANY PROFILE: Operating for about 6 and a half decades, Located in Pasig City. Known as one of the providers of in-line packaging examination system, ensuring the quality of bottle packaging for beverage, food and pharmaceutical Industries. Position: Accounting Manager...
J-K Network Services
Pasig4 days ago - ...players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26... ...experiences! Role overview As the Player Engagement Team Lead, you will play a very important role in ensuring the success of our...
- ...meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common... ...of defense for operational stability and service excellence. Lead with urgency, visibility, and accountability throughout daily operations...
- ...Location: Ortigas (Pasig) Industry: BPO Base Salary: PHP 35,000 - 50,000 About the Job: Join our client's team as an AR Team Lead and drive excellence in workflow processes and client interactions. You'll oversee operations with a strong focus on compliance...
- ...birthday leave ~ Government-mandated benefits ~ Opportunities to work with leading companies in Australia and beyond ~ Training programmes for career development ~ Engaging company outings, team activities and wellness sessions ~ Supportive, inclusive culture...
- ...meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common... ...ROLE The Senior Team Captain, Tech Support is responsible for leading high-performing technical support and operations teams while ensuring...
- ...Salary: PHP 75,000 - 90,000 About the Job: Join our client team as a Clinical Documentation Improvement Specialist, where you... ...and revenue generation. Company Profile: Our client is a leading provider of professional services to the top healthcare...
- ...As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This... ...valuable feedback and experience. ~ Proven experience in leading teams to deliver impact. ~ Strong understanding of IT service...
- ...studios and across geographies. For more info, please refer to About the Role: Looking for Animation Lead who can Provides leadership to the animation team on projects, acting as a sub-animation lead or lead artist as needed based on project complexity. Conducts...
- ...Job Descriiption: ~ Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale... ...Develops strong working relationships with the sr. management team and identifies follow-on project opportunities Plans and estimates...
- ...Lead the design, development, and implementation of Appian-based applications. Collaborate with business stakeholders to understand... ...solutions. Provide technical leadership and mentorship to a team of developers. Ensure best practices in Appian development...
- ...maintain features (Low hanging fruit/non critical path tickets) Requirements Qualifications: Experience as a Technical Lead and deep knowledge of frameworks for a given domain (for mobile, flutter, for backend nodejs, serverless, for java, springboot)...
- ...intelligent, and future-ready software. We're looking for a Lead Automation Test Engineer who is passionate about quality and innovation... ...-functionally with product managers, developers, and project teams to gain deep understanding of the product and ensure test...
- ...Lead the team of developers, align technical direction, and provide leadership, support, and motivation Work with the Product Owners to develop provided user stories Work with the Solution Architects in designing technical solution to a specific set of business...
- ...organization The organization is one of Australia and New Zealand's leading business software companies, providing ERP, payroll, and... ...the Role Is You are the operational and people leader for a team of L2 Support Engineers. You own the team's performance, coaching...
- Passionate about leading teams and delivering exceptional customer experiences?Join ClearSource as a Team Leader and help drive performance, inspire success, and make a real impact in the US Solar industry. We’re looking for a proactive and results-driven leader with...
- ...and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of... ...responsibility of supporting customers to qualify for business leads. You must be able to collaborate and operate in a fast-paced, high...
- ...conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San... ...a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every...
- ...Requisition Number: 104200 Product Data Lead- Marketing Location: The role will be a hybrid position located in Pasig, Philippines... ...through complex digital decisions. About the role Team lead is responsible for managing day to day operations Insight. This...
- ...About the Client: Our client is a leading European healthcare technology company that develops enterprise software used by audiology clinics worldwide. They are expanding their engineering team and are looking for an experienced Agile Project Lead / Project Manager...
- Key Responsibilities -Lead and develop a team of accountants while overseeing day-to-day accounting activities, including general ledger, account reconciliations, journal entries, accruals, and fixed asset accounting. -Manage month-end, quarter-end, and year-end close...
PM Consulting
Pasig14 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to USRN Team Lead. Be the first to apply!
